"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare
What You Will Do to Change Lives The Regional IT Support Analyst will provide hardware, software, project, start-up, and solutioning support to end-users in designated Regional IT Support regions. The position is responsible for four key functions:
(1) Provides regional IT support to address project and operational demands
(2) Provides high-impact IT solutioning to identify and address short-term/high-value program needs
(3) Provides on-site IT troubleshooting and break/fix support for select (high priority) program issues
(4) Provides IT support for regional start-up/move activities.
Shifts Available: Full-Time | 8:00am - 5:30pm | Days: Monday-FridayExpected starting wage range is $83,685.70 - 103,382.28. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
What You Bring to the Table (Must Have) - Minimum undergraduate degree in Computer Science, Management Information Systems (MIS), or a related technology field
- College, professional, or trade school credential that reflects the appropriate and desired academic background
- Minimum five (5) years' experience working as an IT Support Analyst
- Ability to troubleshoot multifaceted problems
- Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives
- Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
- Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience)
- Expert troubleshooting of OS, application, and network issues
- Ability to regularly and frequently travel within a geographically defined territory
- Ability to stay within all local or site specific client standard operating procedures and work policies
- Valid driver's license, proof of insurance, and motor vehicle record clearance
- Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.
- Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)
What's In It For You* - Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
- Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
- Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship
- Online University Tuition Discount and Company Scholarships
- Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
- For more information visit: https://www.telecarecorp.com/benefits
Full Job Description will be provided if selected for an interview.
