Job Description
Key Responsibilities***This position will require up to 25% travel
- Oversee day-to-day IT support across multiple plants and offices
- Serve as Tier 2/3 escalation for complex technical issues
- Ensure consistent service delivery and SLA performance
- Drive root cause analysis and long-term issue resolution
- Standardize IT processes, tools, and support models across sites
- Ensure uptime and reliability of plant systems (MES, traceability, shop floor technology)
- Support production-critical infrastructure and connectivity
- Oversee Active Directory, Microsoft 365, virtualization, and network infrastructure
- Provide leadership and guidance to plant IT support staff
- Lead regional IT projects and continuous improvement initiatives
- Manage vendors and partner with business stakeholders
- Support ISO 27001 and TISAX audit readiness
- Maintain documentation, standards, and compliance
Qualifications & Experience- 5+ years of progressive IT experience in enterprise environments
- Strong experience supporting multi-site operations
- Manufacturing or plant IT experience strongly preferred
- Proven ability to lead projects and coordinate across teams
Technical Expertise- Active Directory, Windows Server, endpoint management
- Microsoft 365 (Exchange, identity, user management)
- Networking (LAN/WAN, firewalls, switches, routing)
- Hands-on troubleshooting across infrastructure stack
- Experience with MES / plant systems is a plus
Key Competencies- Strong technical leadership with hands-on capability
- Ability to operate in fast-paced plant environments
- Excellent communication and stakeholder alignment
- Problem-solving and decision-making under pressure
- Focus on standardization and operational efficiency
Work Environment & Travel- Multi-site manufacturing and office environment
- Up to 25% travel required
- On-call and off-hours support as needed
- Ability to support physical infrastructure (up to 50 lbs)
What Success Looks Like- Stable, consistent IT operations across all sites
- Reduced downtime and faster issue resolution
- Strong partnership between IT and plant operations
- Successful delivery of regional IT initiatives
- Well-supported and high-performing local IT teams
If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!
