Regional Installation Manager - Roofing

Leaf Home • $75K — $95K *

Sacramento, CA 95823In-Person

Real Estate & Construction

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

5-7 years of experience in project management or installation oversight
Proven ability in contract analysis and best practice implementation
Strong communication skills for both virtual and in-person training
Experience in recruitment and management of subcontracted crews
Ability to manage quality control processes for installations
Knowledge of collection and service warranty procedures

Responsibilities

Oversee operational processes across multiple branches
Train Installation Managers and Project Coordinators in person and virtually
Manage material ordering and supply trend analysis
Develop scheduling best practices in collaboration with managers
Handle escalated incidents and oversee demand letter approvals
Facilitate timely communication regarding service and warranty issues
Build relationships with the Sales department to align installation processes

Benefits

Opportunity for professional development through hands-on training
Flexible training schedule with both in-person and virtual components
Collaboration with various departments to enhance operational effectiveness
Involvement in recruiting and team-building initiatives
Emphasis on quality control and best practices in installation processes

Full Job Description

Regional Installation Manager

The Regional Installation Manager is responsible for the complete operational oversight of multiple branches. Regional IMs are expected to provide one on one training and supervision to the IM and the PC. This training should be both in person and virtually. Regional IM is to instruct the IM in the following:

Installation procedures and processes on a Regional Level

Contract Analysis - best practices for Installation
Confirmation of project with homeowner - work with Managers weekly on improving this step
Prep creation - feedback from payroll department on how we can improve on this step
Ordering of material - follow trends on the supply side to ensure their region is fully stocked with materials
Scheduling of jobs - work with Managers to show best practices for scheduling of projects
Recruitment and training of subcontracted crews - work on how to find, hire and retain sub-contractors
Quality control of installations - develop best install practices and train managers how to maintain strong workmanship quality through the region

Collection procedures

Escalated incidents get sent to the Regional level, and the regional has an attempt to resolve before demand letters are sent out
Approval of demand letters being sent to customers
Working with legal team to file liens if necessary
Collection of 42 day and 60 AB up to and including legal remedies

Service and Warranty fulfillment

Timely communication with homeowners regarding service issues and warranty items
Ensure services are kept under 45days
Escalated incidents on services get brought to the regional manager's attention

Office development

Develop positive relationship with Sales department including education and review of sales information as it relates to installation and products Erie provides
Train Admin to assist the Install dept as necessary including processing of preps and completion paperwork

Training

Regional IMs should train the IMs/PCs in person approx. 50% with the remaining time spent training and following up virtually. The ideal site visit is to be done in 3-day increments.

Day 1- Observe IM
Day 2- Train on existing and new responsibilities and activities
Day 3- Review and reinforce training

About Leaf Home

Leaf Home is a trusted partner in providing homeowners and their families safety, enjoyment, convenience, and peace of mind through innovative, professionally installed solutions that protect the condition and grow the value of their homes.

Leaf Home Careers

There has never been a better time to explore the job opportunities at Leaf Home, a leader in home enhancement solutions. Leaf Home is actively seeking professionals eager to drive innovation and lead in an industry ripe for transformation.

Work You’ll Do

Join Leaf Home's top-tier team to assist homeowners across the nation in upgrading their living spaces. At the intersection of technology, customer service, and home safety, Leaf Home stands as a beacon of growth and leadership in the home solutions sector. Transform the home improvement industry with the brightest minds at Leaf Home, where the focus is on delivering superior products and unmatched service. Leaf Home offers a unique position in the marketplace, combining industry expertise with digital innovation to lead the way in home safety solutions. Engage with a diverse team of business and technology advisors who help navigate the journey of home enhancement, ensuring every homeowner finds the perfect solution for their needs. Collaborate with over 1,000 dedicated professionals who are committed to making home maintenance easier, safer, and more intuitive.

Introducing the Leaf Home Professional Growth and Development Program

This program is designed to foster the professional growth of its team members, helping them master their skills in digital transformation and customer engagement through targeted training and leadership development.

Do Innovative Work

Be part of the largest network of home improvement experts—professionals dedicated to redefining the homeowner experience through innovation, expertise, and a commitment to excellence.

Drive Innovation and Leadership

Deliver targeted solutions that enhance the safety and functionality of homes across the country. Leaf Home prides itself on a depth and breadth of knowledge and innovation that is unparalleled in the industry.

Be Part of a Great Team

Work on a wide range of projects utilizing cutting-edge technology and benefit from the unparalleled capabilities, scale, and solution development that only Leaf Home can offer.

Future-Proof Your Career

Advance your career with limitless opportunities at Leaf Home. Ambition is the only limit to how far team members can go, supported by comprehensive training, development programs, and certification support.

Explore Leaf Home's Impact

From transforming residential safety standards to enhancing customer service protocols, Leaf Home is at the forefront of the home solutions industry. The company's commitment to excellence and innovation has positioned it as a leader in the market.

The Leaf Home Commitment to Diversity and Inclusion

Leaf Home's dedication to diversity and inclusion ensures a welcoming environment for all team members. Through diversity training and a culture that celebrates unique perspectives, Leaf Home fosters an inclusive workplace where everyone can thrive.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Leaf Home looks for passionate, curious, creative, and solution-driven team players. SEARCH LEAF HOME JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who shape Leaf Home.

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Learn more about Leaf Home

Size

1,001 employees

Industry