POSITION OVERVIEW

The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract.  The RRD provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives. The RRD is responsible for identifying sales opportunities through expansion of client and referral business. The RRD ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture.

COMPETENCIES REQUIRED

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

• Develops Talent – Develops people to meet both their career goals and the organization’s goals. 

• Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions. 

• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.

• Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organization dynamics. 

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. 

• Drives Results – Consistently achieves results, even under tough circumstances. 

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the client relationship within the approve budget, while providing the client with the maximum value.

• Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms.

• Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements.

•  Maintain database (Salesforce) for prospects and new business.

• Attend networking events and participate in trade associations.

• Develop and maintain client relationships to ensure client satisfaction and retention. 

• Ensure daily notes from field are reviewed with operations teams

• Respond promptly and accurately to customers’ emails throughout the day.

• Oversite of payroll to ensure timely and accurate submission.

• Conduct weekly operations meetings and monthly training sessions.

• Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.

• Develop and implement sustainable action plans as required.

• Perform monthly P&L review with the operations teams.

• Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.

• Develop and implement onboarding schedule for all new hires and account transition.

• Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.

• Effectively use and understand MasterCorp’s scheduling program, MasterMind.

• Provide oversite and utilize to ensure managers are effectively controlling labor and all other expenses per corporate budget.

• Review and approve subcontractor invoices to ensure accuracy and set budgets.

• Effectively manager subcontractor agreements to ensure quality and budgets expectations are met.

EXPERIENCE AND EDUCATION

• Bachelor’s Degree in a field related to this position or equivalent combination of education and work experience.

• Five years of progressive management responsibility in a field directly related to this position with successful multi-site leadership responsibilities.

OTHER QUALIFICATIONS

• Proven ability to communicate clearly and professionally with clients, site staff, and MasterCorp employees by written and verbal means.

• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.

• Outstanding leadership skills

• Proficient in Microsoft Office Suite (Word, Excel, etc.)

• Excellent verbal and written communication skills – Bilingual is a plus.

• Demonstrated ability to build positive relationships with peers, management, and clients.

• Work irregular hours including weekends and after hours.

TRAVEL REQUIREMENTS

• Locally within the client sites - <2% overnight travel.

WORK ENVIRONMENT

This position works in an operations environment with odors and/or dust and cleaning and laundry chemicals. Additionally, this job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.

The Resident Regional Director is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.
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Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching,  occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.