Regional Installation Director

Leaf Home • $90K — $120K *

Auburn, WA 98092In-Person

Real Estate & Construction

8 - 10 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree preferred, or equivalent education and experience.
10+ years in home improvement or construction.
5+ years in leadership or management of installation operations.
Experience with installation projects and multi-location operations preferred.
Strong understanding of remodeling and safety standards.

Responsibilities

Monitor productivity and profitability of installation operations.
Oversee installation operations within assigned territory.
Ensure timely and budget-compliant completion of projects.
Open new field offices and oversee staffing processes.
Recruit and manage installation managers for field offices.
Collaborate with other teams for seamless project execution.
Drive improvements in installation processes across markets.

Benefits

401(k) retirement plan with company match.
Health, dental, and vision insurance options.
Paid time off and holidays.
Ongoing training and professional development opportunities.
Flexible work environment with remote options.

Full Job Description

Position Summary:

The Director of Installation is responsible for overseeing operations within the installation department, ensuring efficient and effective deployment of resources and execution of installation projects to meet organizational and departmental goals. This role leads installation operations across multiple markets with a strong focus on customer satisfaction, installation quality, safety, profitability, and operational excellence within home improvement installations.

Essential Duties and Responsibilities:

Monitor individual office productivity, installation performance, and profitability.
Oversee LeafFilter installation operations within assigned territory.
Ensure all installation projects are completed on time, within budget, and in accordance with company quality standards and customer expectations.
Open new field offices, including hiring, onboarding, and training installation staff and leadership teams.
Recruit, hire, manage, and develop regional and local installation managers for company field offices.
Partner with sales, operations, warehouse, and customer service teams to ensure seamless project scheduling, product delivery, and installation execution.
Track business metrics and ensure operational KPIs, installation cycle times, customer satisfaction scores, quality metrics, and profitability goals are achieved.
Drive installation process improvements and standardization across all markets to improve efficiency and customer experience.
Lead continuing education and training of regional and local installation managers, installers, and subcontractor crews on installation best practices, safety procedures, product knowledge, and customer service expectations.
Ensure compliance with company policies, OSHA requirements, local building codes, and manufacturer installation standards.
Conduct regular field audits and performance reviews to ensure workmanship quality and adherence to installation procedures.
Develop and maintain relationships with installation crews, subcontractors, and vendors to support operational growth and service excellence.
Resolve escalated installation and customer service concerns in a professional and timely manner.
Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

Bachelor's degree preferred, or equivalent combination of education, training, and experience.
10+ years of home improvement or construction experience.
5+ years of leadership or management experience overseeing installation operations and field teams.
Experience managing installation projects, remodeling crews, or multi-location installation operations preferred.
Strong understanding of residential remodeling, installation processes, job site safety, and quality control standards.
Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
Ability to thrive in a fast-paced, high-energy, team-oriented environment with a "roll up your sleeves" and "win every day" mentality.
Hold oneself accountable and responsible while being self-driven in accomplishing goals.
Detail-oriented with the ability to identify the most efficient and effective pathway to completion.
Excellent verbal and written communication skills with the ability to communicate effectively with installers, subcontractors, customers, and executive leadership.
Ability to logically connect ideas, scrutinize and evaluate arguments, identify inconsistencies, solve complex operational problems, and drive continuous improvement initiatives.
Ability to provide timely and empathetic service through all communication channels while prioritizing customer and team member needs.
Must hold a valid driver's license.
Must have reliable transportation to/from job sites and field offices to perform job duties.
Must be comfortable ascending and descending ladders of varying heights to perform job site inspections and services.
Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

Experience in direct-to-consumer industries.

Travel Requirements:

25%-50% domestic travel required

Overtime/Additional Hours Requirements:

Additional and non-standard hours may be required (exempt).

Physical Requirements:

Normal office environment and field office/manufacturing/construction environment.

Performs indoor work in a climate-controlled environment and performs work outside in varying temperatures and climates.

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

About Leaf Home

Leaf Home is a trusted partner in providing homeowners and their families safety, enjoyment, convenience, and peace of mind through innovative, professionally installed solutions that protect the condition and grow the value of their homes.

Leaf Home Careers

There has never been a better time to explore the job opportunities at Leaf Home, a leader in home enhancement solutions. Leaf Home is actively seeking professionals eager to drive innovation and lead in an industry ripe for transformation.

Work You’ll Do

Join Leaf Home's top-tier team to assist homeowners across the nation in upgrading their living spaces. At the intersection of technology, customer service, and home safety, Leaf Home stands as a beacon of growth and leadership in the home solutions sector. Transform the home improvement industry with the brightest minds at Leaf Home, where the focus is on delivering superior products and unmatched service. Leaf Home offers a unique position in the marketplace, combining industry expertise with digital innovation to lead the way in home safety solutions. Engage with a diverse team of business and technology advisors who help navigate the journey of home enhancement, ensuring every homeowner finds the perfect solution for their needs. Collaborate with over 1,000 dedicated professionals who are committed to making home maintenance easier, safer, and more intuitive.

Introducing the Leaf Home Professional Growth and Development Program

This program is designed to foster the professional growth of its team members, helping them master their skills in digital transformation and customer engagement through targeted training and leadership development.

Do Innovative Work

Be part of the largest network of home improvement experts—professionals dedicated to redefining the homeowner experience through innovation, expertise, and a commitment to excellence.

Drive Innovation and Leadership

Deliver targeted solutions that enhance the safety and functionality of homes across the country. Leaf Home prides itself on a depth and breadth of knowledge and innovation that is unparalleled in the industry.

Be Part of a Great Team

Work on a wide range of projects utilizing cutting-edge technology and benefit from the unparalleled capabilities, scale, and solution development that only Leaf Home can offer.

Future-Proof Your Career

Advance your career with limitless opportunities at Leaf Home. Ambition is the only limit to how far team members can go, supported by comprehensive training, development programs, and certification support.

Explore Leaf Home's Impact

From transforming residential safety standards to enhancing customer service protocols, Leaf Home is at the forefront of the home solutions industry. The company's commitment to excellence and innovation has positioned it as a leader in the market.

The Leaf Home Commitment to Diversity and Inclusion

Leaf Home's dedication to diversity and inclusion ensures a welcoming environment for all team members. Through diversity training and a culture that celebrates unique perspectives, Leaf Home fosters an inclusive workplace where everyone can thrive.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Leaf Home looks for passionate, curious, creative, and solution-driven team players. SEARCH LEAF HOME JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who shape Leaf Home.

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Learn more about Leaf Home

Size

1,001 employees

Industry