The Regional Head IT Business Engagement position plays a critical role in advancing the company's IT business strategy. Acting as the primary liaison between IT and the business in the assigned region(s), this role promotes IT services and capabilities while ensuring the delivery of IT solutions that meet business needs. Additionally, the Regional Head IT Business Engagement position serves as a bridge between different regions, functions, and executive levels to drive business technology strategy development, solution identification, service management, risk management, and relationship

• $175,000 - $185,000 /Per Year
• This position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

Main Duties & Responsibilities
• Responsible for managing the Regional IT team to:

• Ensure the deployment of agreed IT roadmaps, oversee the implementation of IT solutions, and drive successful rollouts across the organization and to customers;
• Ensure the efficient delivery of all regional IT services, including IT support, infrastructure management, and regional application maintenance, while aligning IT initiatives with corporate objectives across the region.

• Act as key escalation point between IT and business across all functional IT areas and ensure all third-party vendors are identified and managed. Ensure solution compatibility with company standards.
• Collaborates with business leadership and stakeholders to identify opportunities, prioritize projects, and oversee regional investment intake processes, as well as in the budget planning.
• Creates a shared vision for solutions, facilitate decision-making, and identify new opportunities. Understand and communicates IT service levels and priorities to the business.
• Develops and implements a process for consolidating business roadmaps, prioritizing demands, and presenting for investment approval. Reinforce solution concepts and support new investments for IT-related topics.
• Ensures thorough analysis of business requirements to recommend solutions meeting business needs. Collaborates with architecture, design, and operations teams to ensure solution compatibility with company standards.
• Identify, screen, and evaluate new solution opportunities to address internal and external customer needs.
• Negotiate and agree on service levels with IT CoE and Operations, monitor performance, and act as an escalation point for critical service problems.
• Balance service costs with business demands when handling new requirements.

Education
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or Business Administration, or equivalent experience
• Preferred: Master’s degree in IT Management, Business Administration, or Digital Transformation

Work Experience
• At least 10 years of experience in IT and business-facing technology roles
• At least 10 of leadership experience, including managing regional or multi-country IT teams
• Proven experience defining and executing regional IT strategies and roadmaps aligned with global IT direction
• Strong background in regional IT service delivery and operations, including infrastructure, applications, and support
• Demonstrated ability to operate in complex, multinational environments and partner with senior business leadership
• Experience managing IT budgets, vendor relationships, and service performance

Technical / Language Skills
• Broad understanding of enterprise IT services, including applications, infrastructure, workplace, and operations
• Solid knowledge of IT service management (ITIL) and service delivery models
• Understanding of technology roadmapping, portfolio management, and demand prioritization
• Familiarity with digital transformation topics (including automation and AI) as enablers within business solutions
• Certifications in ITIL, COBIT, or similar IT governance / service frameworks (preferred)
• Excellent English skills; additional major languages are an advantage

Core Competencies Required

Strategic & Business-Oriented Thinking: Translates business strategy into clear regional IT roadmaps and priorities aligned with global IT direction.
IT Leadership & Accountability: Takes full ownership for regional IT performance, service quality, cost efficiency, and risk management.
People Leadership & Talent Development: Leads and develops regional IT and Business Engagement teams, fostering accountability, engagement, and performance.
Stakeholder & Relationship Management: Builds trusted partnerships with regional business leaders and acts as the primary escalation point between IT and the business.
Execution & Operational Discipline: Balances innovation, standardization, and operational excellence to deliver reliable IT services under changing business demands.

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.