Location: Houston, TX
Regional Field Service Manager at Benco Dental
Position Summary:As a
Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.
Do YOU Possess These Skills and Attributes?- Exceptional Time Management
- Professional and Positive Attitude
- Computer and Networking Experience
- Exceptional Customer Service, Planning, and Problem-Solving
- Effective Interpersonal and Communication Skills while Presenting and Negotiating
- Field Repair in a Dental/Medical Environment
Do These Responsibilities Interest YOU?- Assist, coach, evaluate, and improve performance of regional service/installation technicians
- Collaborate with Regional Sales Manager to achieve regional labor sales goals
- Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
- Hold Service Technicians accountable for responsibilities
- Coordinate/conduct regularly scheduled meetings with all Regional Personnel
- Ensuring high customer service satisfaction rates
Do YOU Meet These Requirements?- Education/Experience:
- Associate Degree in: Business or BioMed Technology
- 5 Years' Experience in a Service Industry
- Previous Management Experience
*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.
