DescriptionUnder general supervision, the Field Sales Engineer will support and train the sales channel across intrusion detection, access control, and video surveillance - helping dealers, systems integrators, and enterprise end-users design, evaluate, and deploy DMP's industry-leading security solutions. The ideal candidate has a strong foundation in intrusion systems, access control and video products. You'll thrive in a fast-paced, technical sales environment and serve as the critical bridge between DMP's product capabilities and the real-world needs of dealers and enterprise customers across North America. This position will cover ME, NH, VT, MA, RI, CT, NY, PA, NJ, DE, MD, WV and VA.
Fundamental Qualifications:- 3-5 years of experience in a pre-sales, sales engineering, or technical support role within the physical security industry.
- Hands-on knowledge of intrusion detection systems, including control panels, keypads, communicators, sensors, and central station monitoring workflows.
- Working knowledge of access control platforms and video surveillance systems (VMS, IP cameras, NVRs) as complementary disciplines.
- Solid understanding of networking fundamentals, including TCP/IP, VLANs, cellular and broadband communications, and cybersecurity best practices as they apply to security devices.
- Experience working with and supporting security dealers and integrators, as well as enterprise end-users.
- Strong ability to translate complex technical concepts into clear, accessible language for non-technical audiences.
- Excellent verbal and written communication skills, with confidence presenting to both technical and executive stakeholders.
- Self-motivated, organized, and capable of managing multiple projects and priorities simultaneously.
- Willingness to travel within North America (estimated 25-40%).
- Accept and benefit from constructive performance feedback.
- Any other equivalent combination of training and experience.
Additionally Valued Qualifications:- Industry certifications such as PSP, ASIS, BICSI, ESA/NTS, or manufacturer-specific credentials.
- Familiarity with central station monitoring platforms and UL-listed installation requirements.
- Experience with DMP products or comparable intrusion panel manufacturers (Bosch, Honeywell, DSC, Napco).
- Knowledge of enterprise security procurement processes or commercial/government verticals.
Typical Duties and Responsibilities:Pre-Sales & System Design- Serve as a primary technical resource for the North American sales team and dealer/integrator network.
- Design and scope integrated security systems with a primary focus on intrusion detection panels and peripheral devices, alongside access control and video surveillance components.
- Respond to technical inquiries, RFPs, and proof-of-concept requests in a timely and thorough manner.
- Deliver compelling technical presentations and product demonstrations to dealers, integrators, and enterprise end-users.
- Conduct site assessments and produce system design documentation, including panel configurations, zone layouts, network architecture, and device schedules for intrusion and fire alarm systems.
Channel and Customer Enablement- Travel onsite to support dealers and integrators with training, programming guidance, and system commissioning.
- Lead sales and technical training sessions covering DMP intrusion panels, access control, and video integration for both channel partners and end-user customers.
- Manage pilot and proof-of-concept projects on behalf of the sales team, ensuring successful outcomes and clear documentation.
- Act as a trusted technical advisor to dealers and enterprise clients throughout the sales cycle and transition to post-sale support.
Cross-Functional Collaboration- Partner with product, engineering, and support teams to relay field feedback and influence the product roadmap.
- Collaborate with sales leadership to continuously improve the impact and scalability of the Sales Engineering function.
- Contribute to the development of technical collateral, including application notes, programming guides, configuration documentation, and best practice resources.
- Observe and adhere to DMP Data Classification policy.
- Observe company policies. Continuously review processes to improve efficiency while maintaining conformance to requirements and fostering effective internal customer relationships.
- May perform related duties or fill in for others in the department or other departments when requested.
- May train or instruct fellow workers regarding their duties.
