DescriptionThe Senior Manager of Software and Service Solutions will guide the organization on DMP and SecureCom service capabilities, user experience and business profitability to deliver software functionality on Dealer Admin, Virtual Keypad browser and App platforms and other web services as required. They will be responsible for leading a team of direct reports comprised of Product Specialists and UI/UX Designers. The successful candidate will balance their time between managing several individual responsibilities and coaching a team to high performance.
Qualifications:- 4+ years of Product Management experience, leading technology product lifecycle (preferably for hardware products).
- Previous experience managing mobile application operation, with in-depth understanding of product specifications, competitors and the security market landscape.
- Track record of managing all aspects of a successful product throughout its lifecycle.
- Excellent communication skills - written, verbal, presentations to large and small technical audiences.
- Previous experience communicating requirements to engineering teams and business leaders and managing requirements modifications during product development.
- Skilled at working effectively with cross-functional teams in a business setting.
- Strong quantitative, analytical and critical thinking abilities.
- Ability to create long-term strategic gameplans while staying on top of critical issues that arise day to day.
- Adept at working on multiple projects simultaneously in a fast-paced environment.
- Able to travel to visit existing and prospective customers.
- Demonstrated leadership skills.
- Demonstrated ability to keep information in confidence.
Typical Duties and Responsibilities:- Be a transformational leader. Lead a team of direct and non-direct reports through a fast-paced environment responsible for product development activities from inception to production. Coach, teach, mentor team members in a manner which builds trust, collaboration, and breaks down barriers.
- Manage internal and external customer expectations and communications. The primary goal of the Senior Manager of Software and Service Solutions will be to successfully build and manage customer relationships, communications, and expectations to reduce risk to the company utilizing effective communication.
- Effectively communicate, verbally and in writing, with engineering, upper management, and external customers. The Senior Manager of Software and Service Solutions will effectively communicate with team members, internal and external customers to provide clear direction, planning, clarification, guidance, decisions, status, and issue resolution. Success criteria for this position will be submitting and presenting to senior management weekly product updates and detailed specifications.
- Develops a deep understanding of all DMP products by: working with DMP product managers, dealer visits and discussions to identify and fill product gaps while generating new ideas that grow market share, improve customer experience and drive growth.
- Personally conducts, and guides team in conducting, market research that includes customers, competitors, employees, sales, and marketing teams.
- Creates buy-in for the product vision both internally and with key external partners.
- Prioritizes activities based on business and customer impact.
- Works closely with the Project Manager and cross-functional teams to deliver quality products, services, training, and support with quick time-to-market. Drives product launches. Sets and publishes launch dates.
- Evaluates promotional plans to ensure that they are consistent with the product line strategy and that the message is effectively conveyed. Acts as a product evangelist to build awareness and understanding.
- In coordination with the Human Resources Departments, initiates employee hires, promotions, discharges, transfers or disciplinary actions within your team. Conducts annual employee performance reviews for direct reports. Approves time-off requests as appropriate.
- Observes and adheres to DMP Data Classification Standard.
- Observes company policies. Continuously strives to find processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time and eliminate waste.
- May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding own duties.
