DescriptionUnder general supervision, the Field Sales Engineer, Enterprise Solutions will support and train the sales channel across complex intrusion, access control, video systems, and monitoring services for Enterprise Accounts - helping dealers, systems integrators, and enterprise end-users design, evaluate, and deploy DMP's industry-leading security solutions. The ideal candidate has required comprehension of complex intrusion, access control, video systems, and monitoring services for Enterprise Accounts, along with working knowledge of DMP's Security Command and Entre software, or equivalent, to assist with design and customer experience using DMP's hardware and software suite. You'll thrive in a fast-paced, technical sales environment and serve as the critical bridge between DMP's product capabilities and the real-world needs of dealers and enterprise customers across North America.
Fundamental Qualifications:- 3-5 years of experience in a pre-sales, sales engineering, or technical support role within the physical security industry.
- Required comprehension of complex intrusion detection systems and monitoring services for Enterprise Accounts, including control panels, keypads, communicators, sensors, and central station monitoring workflows.
- Required comprehension of complex access control platforms and video surveillance systems (VMS, IP cameras, NVRs) for Enterprise Accounts.
- Working knowledge of DMP's Security Command and Entre software, or equivalent, to assist with design and customer experience using DMP's hardware and software suite.
- Solid understanding of networking fundamentals, including TCP/IP, VLANs, cellular and broadband communications, and cybersecurity best practices as they apply to security devices.
- Experience working with and supporting security dealers and integrators, as well as enterprise end-users.
- Strong ability to translate complex technical concepts into clear, accessible language for non-technical audiences.
- Excellent verbal and written communication skills, with confidence presenting to both technical and executive stakeholders.
- Self-motivated, organized, and capable of managing multiple projects and priorities simultaneously.
- Willingness to travel within North America (estimated 25-40%).
- Accept and benefit from constructive performance feedback.
- Any other equivalent combination of training and experience.
Additionally Valued Qualifications:- Industry certifications such as PSP, ASIS, BICSI, ESA/NTS, or manufacturer-specific credentials.
- Familiarity with central station monitoring platforms and UL-listed installation requirements.
- Experience with DMP products or comparable intrusion panel manufacturers (Bosch, Honeywell, DSC, Napco).
- Knowledge of enterprise security procurement processes or commercial/government verticals.
Typical Duties and ResponsibilitiesPre-Sales & System Design- Serve as a primary technical resource for the North American sales team and dealer/integrator network.
- Design and scope integrated security systems with a primary focus on intrusion detection panels and peripheral devices, alongside access control and video surveillance components.
- Respond to technical inquiries, RFPs, and proof-of-concept requests in a timely and thorough manner.
- Deliver compelling technical presentations and product demonstrations to dealers, integrators, and enterprise end-users.
- Conduct site assessments and produce system design documentation, including panel configurations, zone layouts, network architecture, and device schedules for intrusion and fire alarm systems.
Channel and Customer Enablement- Travel onsite to support dealers and integrators with training, programming guidance, and system commissioning.
- Lead sales and technical training sessions covering DMP intrusion panels, access control, and video integration for both channel partners and end-user customers.
- Manage pilot and proof-of-concept projects on behalf of the sales team, ensuring successful outcomes and clear documentation.
- Act as a trusted technical advisor to dealers and enterprise clients throughout the sales cycle and transition to post-sale support.
Cross-Functional Collaboration- Partner with product, engineering, and support teams to relay field feedback and influence the product roadmap.
- Collaborate with sales leadership to continuously improve the impact and scalability of the Sales Engineering function.
- Contribute to the development of technical collateral, including application notes, programming guides, configuration documentation, and best practice resources.
- Observe and adhere to DMP Data Classification policy.
- Observe company policies. Continuously review processes to improve efficiency while maintaining conformance to requirements and fostering effective internal customer relationships.
- May perform related duties or fill in for others in the department or other departments when requested.
- May train or instruct fellow workers regarding their duties.
