The Regional Facilities & Operations Manager oversees maintenance, repairs, space planning, and emergency preparedness programs for facilities within their assigned region. The Regional Facilities & Operations Manager works closely with the Regional Office Administrator, serving as a primary contact for property management and for day-to-day facility needs. The Regional Facilities & Operations Manager establishes and maintains relationships with facility-related contractors and vendors to ensure a positive and productive experience for all employees, including the development, scheduling, and implementation of preventative maintenance programs.

Essential Duties and Responsibilities: 

• Lead special projects, such as space planning changes, attending project, and building meetings, and supporting build-out efforts, to improve the overall work environment for employees.

• Ensure the assigned regional facilities are well-maintained by performing daily walkthroughs and review of office space for general repairs and maintenance needs requiring action.

• Manage and foster relationships with internal clients by responding to inquiries and requests in a timely manner.

• Manage facilities vendors, purchasing, and budget to include beverage services, office supplies, and break service supplies.

• Meet with vendors and contractors to discuss services, obtain pricing, discuss alternatives for cost reductions, and maintain cooperative relationships.

• In support of the Regional Office Administrator, serve as day-do-day contact with building property management, acting as a liaison for scheduled and emergency repairs and other unplanned facility’s needs.

• Communicate critical facilities information to offices as needed, such as notifications of scheduled and non-scheduled repairs and any emergency needs or actions.

• Manage Emergency Preparedness Program, including organizing semi-annual building emergency drills, maintaining the “First Responders” list, and ensuring Floor Wardens are trained, and coordinating regular AED training and equipment inspection. 

• Respond to and resolve general and urgent end-user inquiries regarding day-to-day services (e.g., general repairs/preventative maintenance, HVAC, building automation/controls, pest control, fire/life safety, waste management, security)

• Manage office moves, working in conjunction with Regional Office Administrator on office assignments.

• Manage overall ticketing process for assigned facilities and related team, including assigning, monitoring, and reporting on tickets status.

Knowledge, Skills, and Abilities:

• Strong understanding of building and safety operations.
• Must be able to work independently and in a team setting.
• Superior customer service skills and able to solve problems through collaboration.
• Outstanding verbal, written, and organizational skills.
• Excellent interpersonal skills and the ability to work and communicate effectively with all levels of law firm personnel, including partners and administrative managers.
• Maintain sensitivity to confidential information.
• Ability to multi-task, meet deadlines and shift priorities quickly.
• Strong technical skills including MS Word, Excel, PowerPoint, Visio, and Outlook applications, with an emphasis on the ability to utilize and manipulate data in Excel.

Education and/or Experience: 

• Bachelor’s degree in related field, or any combination of training, education and experience that demonstrates the ability to perform the duties of this position.
• Minimum of five (5) years of experience working in facility, property, and space management with progressively increasing responsibilities and demonstrated leadership.

• Minimum of two (2) years of supervisory experience in a facilities or operations position.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.