Title: Regional Facilities and Operations Manager
Location: Dearborn Admin Bldg., Seattle, WA
Department: Facilities & Operations
Reports To: Director of Facilities and Risk Management
Supervises: Facilities staff for entire organization
FLSA Status: Salary, Exempt
Salary Range: $84,000 - $126,000
About the PositionThe Regional Facilities and Operations Manager oversees the operational integrity, maintenance, and functionality of Evergreen Goodwill's facilities across assigned regions. This role ensures safe, efficient, and well-maintained environments for staff, customers, and program participants.
In addition to managing the facilities organization, the Regional Facilities and Operations Manager is responsible for janitorial services across all retail and administrative locations, ensuring cleanliness, sanitation, and compliance with environmental and safety standards. The role partners closely with store operations, procurement, and the risk & safety teams to maintain operational excellence across all facilities.
Essential Functions and Responsibilities include the followingOther duties, responsibilities, and activities may change or be assigned at any time with or without notice.
- Oversees facilities and janitorial staff/vendors across multiple regions, ensuring timely and high-quality work completion.
- Oversees janitorial services for all retail, warehouse, and administrative facilities.
- Develops cleaning and sanitation schedules, ensuring consistent quality standards.
- Negotiates and manages contracts with janitorial vendors, including scope, pricing, and performance reviews.
- Conducts regular inspections and audits to ensure service levels meet organizational expectations.
- Implements environmentally responsible cleaning practices that align with Evergreen Goodwill's sustainability goals.
- Collaborates with the Director of Facilities and Risk Management to plan and manage regional capital projects, remodels, and new store openings.
- Develops and manage project schedules, budgets, and documentation for facility team.
- Manages vendor relationships, procurement processes, and maintenance agreements.
- Ensures facilities meet regulatory compliance for fire safety, ADA accessibility, and environmental standards.
- Partners with Safety, Procurement, and Retail Operations teams to identify process improvements and cost-saving opportunities.
- Leads initiatives to reduce waste, energy consumption, and maintenance costs.
Builds a positive, inclusive, and performance-oriented culture within the team - Provides coaching, training, and performance feedback to direct reports.
- Promotes a strong safety culture, ensuring adherence to Evergreen Goodwill's safety standards and procedures.
Fosters collaboration across departments to support organizational mission and operational excellence.
Supervisory Responsibilities- Carries out supervisory responsibilities in accordance with Evergreen Goodwill policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
- Partners with People & Culture team as needed.
Position Requirements (Qualifications under the Americans with Disabilities Act)
To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Education and Experience- High School diploma or GED required; Associate's or Bachelor's Degree in Construction Management, Facilities Management, or related field preferred.
- 10+ years of experience in facilities management, construction, or building operations, including 3-5 years of supervisory experience.
- Demonstrated knowledge of building systems (HVAC, electrical, plumbing, lighting, roofing, & fire protection).
- Experience managing janitorial services or custodial operations across multiple locations preferred.
- Strong project management experience, including budgeting, scheduling, and vendor coordination.
- Proficiency in maintenance management software and Microsoft Office suite.
Certificates, Licenses, or Registrations- Valid WA State driver's license with a good driving record and proof of insurance.
- Journeyman-level license or certification (e.g., electrician, plumber, HVAC, or carpenter) or previous previous certification is highly preferred.
Skills and Abilities- Exceptional leadership and communication skills with the ability to manage cross-functional teams.
- Strong problem-solving, time management, and prioritization skills.
- Ability to manage multiple concurrent projects with minimal supervision.
- Excellent interpersonal and collaboration skills.
- Commitment to continuous improvement and operational excellence.
- Demonstrated ability to uphold Evergreen Goodwill's values of inclusion, integrity, and service.
Physical and Environmental Requirements- Ability to lift and carry up to 50 pounds.
- Frequent standing, bending, kneeling, climbing, and walking across varied surfaces.
- Ability to travel regularly across regions (King, Snohomish, Skagit, Whatcom, Kitsap Counties).
- Flexible schedule, including occasional evenings and weekends.
- Work environments include retail stores, donation centers, and office locations.
- A health plan that includes medical, dental, vision and prescription coverage
- 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
- Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
- Flexible Spending Accounts (FSA) Plan
- Roth and 403(b) Retirement Savings Plan program
- Paid vacation, (9) holiday and sick time
- Limited paid time off for Jury Duty and Bereavement Leave
- Employee Assistance Program (EAP)
- Career Advancement Opportunities
