Regional Director of Resident Services

Westmont Living

$90K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • LVN certification required; alternative candidates with 4 years of regulatory experience in senior living considered.
  • Supervisory and management experience in staff hiring, coaching, and performance management.
  • Strong customer service history with measurable outcomes.
  • Proven motivational skills for team management and development.
  • Experience in strategizing and communicating service vision to various stakeholders.
  • High ethical standards and responsible clinical philosophy required.
  • Experience presenting to C-level executives in a corporate environment.

Responsibilities

  • Audit assigned communities for regulatory compliance and Westmont Living standards.
  • Provide support and consultation to Resident Service Directors and Program Directors.
  • Develop and communicate strategies for resident services.
  • Supervise daily operations within the regional team.
  • Implement and monitor performance management processes for staff.
  • Ensure high levels of customer service throughout the organization.
  • Travel frequently to various community locations for oversight and support.

Benefits

  • Competitive pay with bonus opportunities.
  • Paid holidays for work-life balance.
  • Comprehensive benefits package available after just 30 days.
  • 401K matching to help secure your future.
  • Tuition assistance for professional development.
  • Life insurance and EAP program for employee support.
Full Job Description
The Regional Director of Resident Services audits assigned communities for regulatory, and Westmont Living compliance and provide support and consultation to the Resident Service Directors and Program Directors.

We are looking for a dynamic exceptional Nurse to join our regional team!

WHY JOIN OUR GREAT TEAM?
  • Competitive Pay plus bonus.
  • Paid holidays
  • Only 30 days wait for Full Benefits
  • 401K match
  • Bonus potential
  • Tuition Assistance
  • Life Insurance and EAP program


What we need from you:
  • LVN required. Applicants without nursing licensure will be considered with a minimum of 4 year regulatory experience in the senior living industry
  • The Regional Director of Resident Services reports to the Divisional Director of Clinical Services but maintains accountability to each of the Executive Directors and the Regional VPs of Operations
  • Supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline and counseling.
  • Strong customer service track record with measurable results
  • Proven motivational abilities
  • Responsibility for developing the strategy and vision for services; communicating and presenting that strategy up and down the chain of command.
  • Ability to travel outside of home office area 3-4 nights per week on average
  • Highly ethical and responsible clinical philosophy
  • Successful experience with developing and executing presentations to C level executives
  • Senior housing or healthcare experience preferred
  • Able to travel 80-90%

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