Position Title: DIR, REGNL OPERATIONS - TEXAS A&M UNIVERSITYJob SummaryAs the Regional Director of Operations (RDO) with SSC, you will provide strategic and operational leadership for facilities services supporting
Texas A&M University System regional campuses throughout Texas. This highly visible role is responsible for delivering safe, reliable, and high-quality facilities operations while strengthening client partnerships and driving consistent performance across a complex, multi-site portfolio.
The RDO serves as a senior partner to university stakeholders and SSC leadership, translating client priorities into operational strategies that support the campus experience and long-term success of the partnership. This leader has accountability for financial performance, service delivery, talent development, and continuous improvement while leading and developing a team of facilities leaders across the portfolio.
Essential Duties & Responsibilities- Provide strategic and operational leadership across a multi-campus facilities portfolio, ensuring consistent delivery of safe, reliable, and high-quality services.
- Build trusted relationships with campus stakeholders and serve as a senior point of contact for operational performance, service strategy, escalations, and evolving campus needs.
- Lead, coach, and develop site and regional leaders, establishing clear expectations and building a strong pipeline of facilities management talent.
- Drive operational excellence through performance metrics, service standards, preventive maintenance strategies, quality assurance, and continuous improvement.
- Own regional financial performance, including P&L management, budgeting, forecasting, labor and expense management, and identification of opportunities to improve efficiency and value.
- Ensure successful execution of contractual requirements, scopes of work, KPIs, SLAs, and client commitments across assigned locations.
- Partner across SSC and Compass support functions to align resources, implement strategic initiatives, and solve complex operational challenges.
- Support account retention, expansion, and business growth by identifying opportunities to enhance services and deliver additional value to the client.
- Champion a strong culture of safety, compliance, accountability, and operational readiness across all facilities operations.
- Maintain a visible presence throughout the portfolio, traveling regularly between College Station and network campuses to engage teams, assess performance, and strengthen client relationships.
Preferred Qualifications- Bachelor's degree in Facilities Management, Engineering, Business, Operations, or related field preferred; equivalent combination of education and relevant experience considered.
- 8+ years of progressive facilities management or operations leadership experience, including responsibility for complex, multi-site or multi-campus environments.
- Demonstrated experience leading facilities operations such as building maintenance, engineering, custodial/environmental services, grounds, utilities, or related support services.
- Proven success leading and developing manager- and director-level teams across geographically dispersed operations.
- Strong financial and business acumen with experience managing P&Ls, budgets, forecasts, contracts, and operational performance.
- Demonstrated ability to build trusted client relationships, navigate complex stakeholder environments, and translate client priorities into executable operational strategies.
- Experience managing contractual performance, KPIs/SLAs, compliance requirements, and continuous improvement initiatives.
- Higher education, large campus, institutional, or similarly complex facilities environment experience strongly preferred.
- Strong executive communication, analytical, organizational, and problem-solving skills.
- Ability to travel regularly throughout Texas to support assigned campuses.
Apply to SSC today!Associates at SSC are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Applications are accepted on an ongoing basis
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf
