We are actively hiring a Regional Director of Operations to support our West Region sites (Covina, CA; Northridge, CA; Walnut Creek, CA)
Shift: Monday-Friday, day shift, 40 hours per week
COMPENSATION: $150,000 - $180,000 base salary (depending on experience) plus Bonus
FLSA Classification: Exempt
Location: Remote but within reasonable travel distance to West Region sites.
ESSENTIAL JOB FUNCTIONS:
- Own the regional P&L and execute against budgeted revenue, margin, and EBITDA targets with full accountability for financial performance
- Drive strategic and tactical decisions to optimize regional profitability, working collaboratively with Site Directors to achieve financial objectives
- Responsible for regional operational and financial metrics including budget development, monthly reporting, variance analysis, and continuous improvement initiatives
- Effectively utilize financial levers to manage regional operational budgets, including fixed and variable costs, capital expenditure requests, and resource allocation
- Analyze operational volume and labor staffing models across sites to determine optimal staffing requirements and efficiency opportunities
- Understand clinical trial agreement budgets to identify renegotiation opportunities, prioritize Tier 1 studies (high patient volume or high per patient randomized value), and ensure appropriate protocol selection aligned with regional capabilities and strategic value
- Bridge clinical operations with accounting, finance, and commercial teams to ensure alignment on financial objectives and study economics
- Maintain accurate backlog forecasting and pipeline visibility to support regional revenue projections and capacity planning
- Oversee bottom of funnel (BOF) conversion metrics, working with Site Directors and commercial teams to improve win rates and optimize study activation timelines
- Implement plans and processes to maintain and improve productivity and profitability across all regional sites
- Identify and execute operational synergies and best practice sharing across sites within the region
- October 14, 2025
- Develop and execute regional operational strategy in alignment with corporate objectives and the Flourish Approach
- Become deeply knowledgeable about the history, operations, competitive positioning, and market dynamics of each site and the regional footprint
- Provide input on regional expansion opportunities including site acquisitions, de novos, and capability enhancements
- Support commercial team in feasibility assessments and strategic sponsor relationship development
- Collaborate with Medical Advisory Board on regional therapeutic area strategy and KOL engagement
- Partner with growth team on integration planning and execution for new site acquisitions within the region
- Recruit, develop, mentor, and retain high-performing Site Directors and site-level leadership teams
- Lead, coach, and engage a team of Site Directors to execute against clinical and operational strategy with clear performance expectations
- Drive performance management and coaching/development objectives across the regional leadership team
- Serve as the change, culture, and engagement champion for the region, partnering with HR on People and Culture initiatives
- Work with the training team to develop a robust pipeline of effective leadership at the site and regional level
- Utilize routines and best practices to assess performance, provide recognition, and deliver performance coaching when gaps are identified
- Direct regional recruiting strategy to fulfill talent needs for short, mid, and long-term success
- Foster collaboration and knowledge sharing across sites to build regional operational capabilities
- Provide oversight and hold Site Directors accountable for execution of all clinical trial activities in compliance with GCP, FDA regulations, ICH guidelines, HIPAA laws, and sponsor protocols
- Drive standardization of operations, systems, and processes across all regional sites to ensure consistency, efficiency, and operational excellence
- Ensure Site Directors maintain structured SOPs, policies, and procedures in partnership with Quality and Risk teams
- Monitor site-level performance on enrollment, retention, data quality, protocol compliance, and sponsor satisfaction metrics
- Ensure continuous high-level involvement by Principal Investigators through Site Director coaching and investigator engagement
- Ensure data integrity and timely submission of quality data to sponsors through effective oversight of site quality control processes
- Ensure the safety of study participants through appropriate training and oversight in collaboration with Medical Advisory Board
- Hold Flourish shared services functions accountable to deliver against agreed-upon service level targets, including Human Resources, Feasibility, Budgets and Contracts, Quality, Training, Information Technology, and Finance
- Serve as the regional voice in corporate strategy discussions and planning processes
- Escalate issues and advocate for regional needs with executive leadership and shared services teams
- Partner with Quality leadership to drive regional quality metrics and audit readiness
- Collaborate with IT and training teams to ensure effective adoption of systems and processes
- Work with commercial team to communicate regional capacity, capabilities, and competitive positioning
- Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with all staff, clients, and vendors.
- Additional duties as assigned by management.
Requirements
PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS:
- Work is performed in a remote office setting.
- Travel required (30-40%)
- Daily computer use.
- Occasional evening and weekend work schedules.
- Ability to drive and daily availability of an automobile.
MINIMUM REQUIREMENTS:
Education: Bachelor's degree preferred or commensurate experience.
Experience: 10+ years required in clinical research, 5+ years in site leadership roles (Site Director, or RDO).
Knowledge and Skills:
- Exceptional knowledge of clinical research methods.
- Strong management and leadership skills.
- Demonstrated ability to collaborate and align with operations.
- Excellent oral and written communication skills.
- Excellent computer skills to include Office365 products.
- Experience in writing and reviewing Standard Operating Procedures.
- Strong problem solving, risk assessment and impact analysis abilities.
- Demonstrated experience in process improvement.
- Strong negotiation and conflict management skills.
- Flexible and able to multi-task and prioritize competing demands.
- Ability to think independently and influence when appropriate.
Benefits
Flourish Research offers an excellent comprehensive benefits package to include:
Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.
