Salary: $155,000 - $165,000Other Forms of Compensation: Bonus PlanJob SummaryAs a
Regional Director of Operations, you will lead a portfolio of Business & Industry (B&I) accounts along with offsite catering operations across your territory. In this role, you'll partner with General Managers and site leaders to deliver exceptional hospitality experiences, foster strong client relationships, and drive operational excellence.
You will serve as a key member of the regional leadership team, helping shape strategy, build high-performing teams, and ensure both financial and service goals are achieved. This role offers the opportunity to influence multiple concepts and environments while representing the Wolfgang Puck Catering brand with clients and partners.
This position involves regular travel within the region.
What You'll Do- Guide, support, and empower General Managers and their teams to deliver consistent, high-quality service
- Foster an inclusive, engaging team culture focused on growth, accountability, and collaboration
- Support talent development through coaching, performance feedback, and succession planning
- Build multi-unit leadership capability across your region
- Develop and maintain strong relationships with clients at all levels
- Serve as a trusted partner and escalation point for client concerns or opportunities
- Represent Wolfgang Puck Catering as a brand ambassador within your territory
- Partner with clients to ensure expectations are met and exceeded
- Oversee all assigned accounts, ensuring alignment with operational standards and brand expectations
- Promote best practices across B&I and offsite catering environments
- Ensure compliance with quality assurance, food safety, and regulatory requirements, including USDA programs where applicable
- Monitor and enhance service delivery, guest experience, and performance metrics
- Own the financial performance (P&L) for your region
- Partner with leadership to drive forecasting, budgeting, and reporting accuracy
- Identify opportunities to grow revenue, improve profitability, and optimize cost management
- Balance short- and long-term priorities when making strategic decisions
- Contribute to regional strategy, planning, and continuous improvement initiatives
- Collaborate with sales and retention teams to support presentations, negotiations, and account transitions
- Share insights, mitigate risks, and align on priorities with regional peers
- Help shape the culture of the region alongside senior leadership
What We're Looking For- Experience leading multi-unit operations in foodservice, hospitality, or catering environments
- Exposure to Business & Industry accounts and/or offsite catering operations is highly valued
- Demonstrated success managing financial performance, including budgeting and P&L oversight
- Experience developing teams, coaching leaders, and building talent pipelines
- Strong client relationship and stakeholder management skills
- Collaborative and inclusive leadership style
- Comfortable navigating a dynamic environment and making thoughtful, timely decisions
- Strong communication skills, with the ability to influence and build trust
- Organized, adaptable, and able to balance multiple priorities
- Degree in hospitality, business, or related field-or equivalent practical experience
- Proficiency with Microsoft Office tools
- Willingness and ability to travel regularly within the region
Apply to Wolfgang Puck today!Wolfgang Puck Catering is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Wolfgang Puck Catering are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Wolfgang Puck Catering maintains a drugfree workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_WPC.pdf
Req ID: 1544472
Wolfgang Puck Catering
Michael Abbey
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