Position Title: Regional Director of OperationsSalary: $145,000 - $155,000Other Forms of Compensation: Annual Performance Bonus Opportunity (Up to 20% of Base Salary)
Job SummaryAs a
Regional Operations Director, you will lead a high-profile portfolio within a premier financial services environment, overseeing operational excellence, client partnerships, financial performance, and team development across multiple locations. You will provide strategic direction to Unit Directors and operational leaders while ensuring alignment with regional and corporate objectives.
This role oversees a portfolio with approximately
$55 million in managed volume, supporting
five locations in New York City and partnering with additional operations across the United States and Montreal. The Regional Operations Director plays a critical role in driving profitability, enhancing the client experience, developing talent, and supporting continued business growth.
Key Responsibilities- Lead the overall operational, financial, and strategic performance of the region.
- Coach, support, and develop Unit Directors and management teams to achieve operational and financial goals.
- Establish clear priorities and create alignment around regional strategies and business objectives.
- Monitor and analyze financial performance, including revenue, expenses, labor, forecasting, and profitability.
- Ensure compliance with corporate standards, contractual commitments, and operational best practices.
- Develop and implement initiatives that enhance workplace hospitality, foodservice quality, and overall guest experience.
- Build and maintain strong relationships with client stakeholders, serving as a trusted business partner.
- Support client retention efforts and participate in presentations, proposals, and growth initiatives.
- Identify opportunities to improve efficiency, elevate service delivery, and drive sustainable growth.
- Resolve escalated client, employee, or operational concerns with a collaborative and solutions-focused approach.
- Partner with Human Resources and other support functions on employee relations, talent development, and organizational needs.
- Conduct regular business reviews, site visits, and performance evaluations.
- Create a culture centered on accountability, inclusion, innovation, and exceptional service.
- Ensure accurate and timely completion of operational, financial, and corporate reporting requirements.
What We're Looking For- Bachelor's degree in Business, Hospitality Management, Foodservice Management, or a related field, or equivalent combination of education and experience.
- Experience leading multi-unit foodservice, hospitality, corporate dining, or workplace experience operations.
- Experience overseeing a portfolio with significant financial accountability, preferably $55 million or greater in managed volume.
- Success leading multiple locations and teams within a complex operating environment.
- Experience managing six or more management-level leaders.
- Demonstrated financial acumen, including P&L management, budgeting, forecasting, and labor planning.
- Strong client relationship management skills with a track record of retaining and growing business partnerships.
- Ability to lead effectively in a fast-paced, service-driven environment.
- Experience coaching and developing leaders to support engagement, performance, and succession planning.
- Excellent communication, presentation, and relationship-building skills.
Apply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Restaurant Associates are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1575669
Restaurant Associates
NANCY M TEIXEIRA
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