Compass

Regional Director of Operations

Compass$135K — $155K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in senior operational roles, ideally within healthcare or food services
  • Proven experience in financial management and growing business sectors
  • Exceptional relationship-building and communication skills
  • Analytical thinker with strategic planning capabilities
  • Familiarity with contract negotiation and compliance procedures
  • Proficient in Microsoft Office Suite for reporting and analysis
  • Demonstrated leadership abilities with a focus on team development.

Responsibilities

  • Lead and manage a team of district managers and service directors
  • Cultivate strong client relationships and achieve key performance indicators
  • Collaborate as part of the regional leadership team to share insights and best practices
  • Oversee all accounts within the territory with thoughtful partner communication
  • Establish cultural standards and maintain transparency within the team
  • Act as a brand ambassador and escalation contact for senior clients
  • Ensure compliance with quality assurance and regulatory standards
  • Drive financial results, managing P&L for the territory effectively

Benefits

  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Retirement plan options
  • Flexible time off policy
  • Paid parental leave
  • Holiday time off that varies by location
  • Employee wellness programs and discounts
  • Identity theft protection and pet insurance options
  • Commuter benefits and flexible spending accounts
Full Job Description
Salary: $135,000 - $155,000

Other Forms of Compensation: Bonus + Car

Job Summary

Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of Directors and Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment. This position oversees 4 hospitals, 3 long term care and 1 behavioral health location. ALL ARE WITHIN 45 minutes of each other. You can sleep in your own bed each night!

Key Responsibilities:
  • Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services, and their teams, to provide top-notch service
  • Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
  • Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
  • Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
  • Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
  • Serves as representative/brand ambassador of the Chartwells team to senior clients in territory, and acts as escalation point
  • Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
  • Collaborates with key partners to support regional initiatives
  • Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
  • Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
  • Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
  • Ensures consistent and fair administration of all policies and procedures
  • Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings

Preferred Qualifications:
  • Experience with acute care is preferred.
  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
  • Has a proven track record of growing a business and leading teams, along with strong financial acumen
  • Has ability to think quickly, analytically, strategically, and accurately
  • Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
  • Proficient in the use of Microsoft Suite

Extensive travel required in this position

Apply to Morrison Healthcare today!

Associates at Morrison Healthcare are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Req ID:

Morrison Healthcare

JON DAVIS

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About Compass

Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
Learn more about Compass
Size
19,000 employees
Market Cap
$910.4 million
Industry
Founded
1941
5 Year Trend
+102.9%
NASDAQ

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