Salary: 140,000 - 150,000 / year based on experienceOther Forms of Compensation: Annual Performance Bonus, Relocation Assistance, Flexible Paid Time Off, Benefits, 401K
Pay Grade: ((payGrade_obj))Job SummaryAs a
Regional Director of Operations (RDO), you will provide strategic leadership and operational oversight for a multi-site healthcare food service portfolio across Westchester County, New York. In this role, you will drive operational excellence, financial performance, patient satisfaction, regulatory compliance, and client retention while leading high-performing teams across multiple healthcare facilities.
You will serve as a trusted partner to hospital executives, clinical leaders, regional leadership, and onsite management teams to deliver exceptional patient-centered dining, hospitality, and food service programs that support the overall patient experience and organizational goals.
Key Responsibilities:- Lead, mentor, and develop Directors and management teams across multiple healthcare food service locations.
- Drive operational, financial, and service excellence initiatives to achieve regional goals related to patient satisfaction, quality, safety, compliance, client retention, and profitability.
- Build and maintain strong relationships with hospital executives, clinical leaders, and key stakeholders.
- Support business growth through client retention efforts, contract renewals, and participation in new business development opportunities.
- Foster a culture of accountability, engagement, transparency, and continuous improvement.
- Conduct regular site visits to assess operations, ensure contractual and regulatory compliance, and identify opportunities for performance improvement.
- Provide oversight of budgeting, forecasting, labor management, and regional P&L performance.
- Partner with operational leaders to implement best practices, elevate food quality, and enhance the patient dining experience.
- Ensure adherence to corporate policies, food safety standards, and healthcare regulatory requirements.
- Lead performance reviews, quality assurance programs, and operational audits to drive measurable results.
Required Qualifications:- Bachelor's degree required; Master's degree preferred.
- Minimum of 8 years of progressive leadership experience in multi-unit healthcare food service, hospitality, or contract dining operations.
- Proven leadership experience within hospitals, health systems, or integrated healthcare networks.
- Demonstrated success managing multiple locations and leading geographically dispersed teams.
- Strong background in client relationship management, operational leadership, contract compliance, and team development.
- Track record of improving patient satisfaction, food quality, employee engagement, and financial performance.
- Strong financial acumen, including budgeting, forecasting, labor management, and P&L accountability.
- Strategic thinker with the ability to assess complex business challenges and make effective decisions in a fast-paced environment.
- Excellent communication, presentation, relationship-building, and influencing skills.
- Proficiency with Microsoft Office Suite and business management systems.
Preferred Qualifications:- Experience overseeing healthcare food service operations across multiple hospitals, campuses, or healthcare systems.
- Knowledge of Joint Commission standards, CMS regulations, food safety requirements, healthcare compliance standards, and patient experience best practices.
- Registered Dietitian (RD), Certified Dietary Manager (CDM), or other healthcare-related certifications preferred.
Apply to Morrison Healthcare today!Associates at Morrison Healthcare are offered many fantastic benefits. - Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Req ID: 1576451
Morrison Healthcare
AMY S MILLER
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