Regional Director, Long Term Agreements

Role Overview

This position is responsible for the overall operations leader for customers in their region with Long Term Agreements (LTSA / LTMA), reporting to the Service Operations Vice President. This role includes leading the service business to coordinate appropriate resources required to successfully implement the requirements of the agreements, and to coordinate fulfillment of all service related scopes at those sites and internal and external customer for all Mitsubishi Power Americas Inc. business units associated to LTSA services.

Key Responsibilities

• Support service operations VP in development of expense budgets, financial plans, and forecasts for the service operations region
• Accountable for all PGS KPIs, profit and loss results and customer satisfaction for the assigned plant sites
• Provide leadership for contracts financial reviews (monthly, quarterly, annually, etc) as required
• Provide leadership to Program Managers (PM) and Service Program Managers (SPM) to ensure Long term programs are run efficiently to gain maximum financial performance while maintaining customer satisfaction
• Lead PMs and SPMs in following best practices of Project Management methodologies
• Provide leadership for plant, site, fleet risk identification and mitigations, working with PLM, engineering, service execution leadership to affect overall fleet reliability and availability, acting as the voice of the customer to influence parts stocking, upgrades, repair processes, on time delivery, quality, resource planning
• Lead the hiring process for new LTSA PM and SPM
• Maintain understanding of contracts and guide program managers, as required to achieve contract performance requirement
• Monitor and understand contract requirements for new parts, repairs and field service
• Guide and coordinate PM's, SPM's and internal support personnel to support outages at the customer's plant site
• Hold PMs and SPMs accountable in the integration efforts for all service scopes being executed by PGS at their plant sites
• Make periodic visits to plant sites/ customers Main offices (as required) for the purpose of maintaining customer satisfaction/ resolving contract and technical issues / maintain relationship
• Provide support and customer feedback in negotiations with potential new customers and renewal efforts for existing agreements
• Business travel is a necessity for this position overnight air/land as per customers service needs
• Perform other such duties as may be required

Other Duties and Responsibilities

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources
• Support ISO 9001 compliance and initiatives
• Participate in proactive team efforts to achieve departmental and company goals
• Contribute to building a positive team spirit
• Communicate effectively with subordinates and management at all levels
• Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties
• Maintain the highest degree of honesty and integrity at all times

Knowledge, Skills & Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Bachelor's degree (BSME, BSEE) from four-year college or university; or at least ten (10) years related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually quiet. Hearing protection may be recommended and/or required in some areas.

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching)
• Excellent development programs and advancement opportunities
• Tuition reimbursement and on-the-job training
• Paid vacation, sick time, and holidays
• Committed to quality products and services
• Great working environment and culture
• Employee Appreciation Programs and Events