General Description:

The Regional Director of Hawaii Operations & Business Development is responsible for leading claims operations while driving business development and client acquisition for Synera Claims & Risk Solutions LLC. This role ensures efficient claims processing, regulatory compliance, and operational scalability while identifying, developing, and securing new business opportunities across all lines of business, including insurance carriers, self-insured entities, Captives, Risk Retention Groups, government agencies, and specialty and non-traditional insurance claim sectors. The Director will provide strategic leadership to expand the company's presence across all lines of business, ensure the seamless implementation of new client programs, foster operational excellence, and support the company's continued growth and long-term business objectives.

Essential Duties and Responsibilities:

Provide strategic leadership and direction for regional claims operations to ensure exceptional service delivery, operational efficiency, and regulatory compliance.

Direct the investigation, evaluation, negotiation, and resolution of property, casualty, and specialty claims in accordance with client requirements, company standards, and applicable laws and regulations.

Develop and execute business development strategies to expand Synera's claims services across all lines of business by identifying, cultivating, and securing new business opportunities with insurance carriers, self-insured organizations, Captives, Risk Retention Groups, government entities, and other commercial clients. Build and maintain strategic relationships that strengthen the Company's market presence and support long-term growth objectives.

Build, strengthen, and maintain long-term relationships with existing and prospective clients, brokers, risk managers, and strategic business partners.

Lead the successful implementation and onboarding of new client programs, ensuring operational readiness, service quality, and contractual compliance.

Collaborate with executive leadership to develop strategic growth initiatives, evaluate new market opportunities, and expand service offerings.

Ensure claims operations consistently meet or exceed client service level agreements (SLAs), quality standards, financial objectives, and performance metrics.

Develop and monitor operational performance indicators, claim outcomes, cycle times, leakage control initiatives, customer satisfaction metrics, and profitability objectives.

Establish and maintain appropriate staffing models, resource allocation, and succession planning to support business growth and operational scalability.

Recruit, mentor, coach, and evaluate management personnel and claims professionals while fostering a culture of accountability, collaboration, and continuous improvement.

Develop and oversee vendor and independent adjuster networks to ensure quality service, geographic coverage, and cost-effective claim handling.

Ensure compliance with all applicable federal and state regulations, licensing requirements, client contractual obligations, and company policies.

Partner with underwriting, risk management, legal counsel, finance, information technology, and other business units to support client objectives and organizational initiatives.

Evaluate and implement technologies, workflows, and process improvements that enhance operational effectiveness, reporting capabilities, and the client experience.

Prepare and present operational reports, business development updates, financial performance analyses, and strategic recommendations to executive leadership.

Represent Synera Claims & Risk Solutions, LLC at client meetings, industry conferences, professional organizations, and business development events.

Support catastrophe response planning and provide executive oversight for regional catastrophic events and surge operations, as required.

Perform other leadership, operational, and business development responsibilities as assigned in support of the Company's strategic objectives.

Supplementary Information:

This job description has been prepared to indicate the general nature and level of the work that the employees perform within their classification. This description is not to be interpreted as an inventory of all the duties, tasks, responsibilities, and qualifications required for the employees assigned to this job.

Education and/or Experience:

Bachelor's degree in Business, Insurance, Risk Management, or a related field.

10+ years of experience in claims management, preferably in field adjusting and property & casualty insurance.

Proven experience in business development and client acquisition, with a track record of securing contracts with insurance carriers or related businesses.

Strong knowledge of claims processes, industry regulations, and best practices in independent adjusting.

Ability to negotiate service agreements, pricing models, and partnership contracts effectively.

Excellent relationship-building, sales, and networking skills, with the ability to engage with C-level executives and decision-makers.

Experience with CAT event claims handling and large-scale deployment of adjusters is a plus.

Proficiency in claims management software and data analytics to track performance and support decision-making.

Strong leadership skills, with a passion for mentoring teams and fostering a high-performance culture.

Licenses and / or Certifications:

Independent Adjuster licenses in states serviced.

Language:

Effective ability to communicate in English orally and in written form with management, internal and external customers, including ability to provide highly effective customer service. Ability to read, analyze, and interpret general business periodicals, professional journals, procedures, or regulations. Ability to effectively present information and respond to questions from internal and external business partners /customers. Spanish speaking skills are a plus, but not required.

Math Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Physical Demands:

The physical demands described here are representative of those that must be complied with by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may be required to sit in front of a computer monitor for long periods of time, generally for 6 to 8 hours each workday, with the employee being able to take breaks throughout the day as necessary.

The work is in the office and is considered a sedentary position. It may require occasional walking and standing in addition to sitting at a desk. It may require lifting of items, but at any time no more than 10-20 pounds typically.

Work Environment:

The characteristics of the work environment described here are those that represent what the employee does while he/she performs the essential duties of the job. The company can reasonably accommodate disabled employees so that they can accomplish the essential functions of the job.

For on-site employees, the work is done in the interior of the building at normal temperature, air conditioning, good illumination, clean areas with minimal risks.

The noise level in the work environment is usually moderate.

Off-site employees are exposed to temperature changes and moderate noise levels.

Competencies:

Application of Functional and Organizational Knowledge:

This competency is focused on employees' technical and organizational knowledge and how these are applied for the benefit of the organization. Employees possess the skills and knowledge required for the position and perform their duties competently. They align their own behaviors with the needs, priorities and objectives of the organization and act in such a way as to promote the company's objectives and needs. They perform tasks within given time, avoid unnecessary interruptions and plan their time to comply with standards and achieve desired results. They understand how their decisions impact the organization. They demonstrate the ability to apply their knowledge in everyday situations to obtain expected results. They show interest in developing new knowledge and skills. They are considered a learning resource for their teammates.

Strategic and Analytical Capability:

This competency focuses on the skills that allow employees to anticipate future situations (advantages and threats) by performing a series of planned actions and by making decisions that are beneficial to the business. Employees with this competency can analyze and understand situations from several perspectives. They demonstrate the ability to organize a problem or situation in a systematic way and can establish comparisons from different angles. They recommend action plans to meet the objectives of the organization without losing perspective of its mission and vision.

Communication and Interpersonal Relationships:

This competency is focused on the employees' ability to transmit clear ideas to customers, colleagues, and leaders to facilitate the communication process and to achieve the goals of the team. Employees with strong communication and interpersonal skills can listen carefully to understand the information and can respond with empathy. They promote an environment of professional respect which helps to maintain excellent working relationships.

Leadership and Human Development:

The competency of leadership and human development is focused on having the ability which allows individuals to influence, support and direct others. Leaders that demonstrate this competency can identify strengths and opportunities in their employees. They provide a work environment where employees can turn their abilities and potential into action. They also create development plans for the continuity of learning of their team. They promote effective achievement of results. These leaders communicate objectives and provide feedback on team members demonstrated ability to meet these goals in a timely and clear manner to maximize their performance. They recognize errors, learn from their mistakes, and take corrective action.

Personal Accountability and Resources Administration:

This competency focuses on employees demonstrated commitment and dedication to their obligations. Employees fulfill their duties in a variety of situations at work. They show responsibility in abiding by policies and regulations governing the business. They show skills to administer entrusted resources with responsibility and care.