Job Description

Job Summary:
Supports and drives operational excellence in the Company's core strategies; manage, oversee and
coordinate all aspects of designated field operation activities including, but not limited to: administrative
and operations planning and client satisfaction while remaining within budget.
Essential Duties and Responsibilities:
• Enforce company policies, make recommendations on improvements to existing policies,
standards, and procedures to safeguard the company.
• Provide leadership of region operations including vulnerability mitigation, incident response, and
risk assessments.
• Ensure all day-to-day operations are operating within the procedures set forth by the company.
These operational categories include recruiting, hiring, security licensing, training, scheduling,
event day operations and administrative responsibilities.
• Serve as escalation point to client/employee inquiries, concerns, and/or complaints. Prevent future
issues by examining all past situations and maintaining a proactive thought process.
• Implements operational strategies that improve execution and provide additional value to
customers in a cost-effective manner. Always focus on more cost-effective ways to provide a
higher level of service to our clients/employees.
• Proactively communicates with and seeks feedback from customers; seeks to continuously
improve customer satisfaction. Meets with customers on a regular basis to ensure all needs are
being met.
• Drives collaboration between regions and ensures best practices are shared across locations. Leads
and assists with continuous growth, through innovative solutions provided to your direct
supervisors.
• Supervises your direct reports (typically Area Manager, Account Managers, Assistant Account
Managers, Recruiting Assistant [split report with Director of Talent Acquisition] and Line Level
Staff) in a manner that maintains morale, skills proficiency and productivity.
• Maintain the proper image and generate positive public relations by resolving issues, concerns,
and complaints pertaining to service your assigned markets.
• Assist the Account Managers event information to provide staffing recommendations and estimates
prior to events.
• Assist with the development, implementation and management of facilities best practices for
security and fan conduct.
• Make immediate decisions and communicate with security staff in emergency situations.
• Adhere to budget(s) set forth including, but not limited to; overtime percentages, labor
percentages, profit rate, open post rate, revenue within region, collection of
outstanding invoices etc.
• Perform other duties and responsibilities as requested or required.
Minimum Qualifications:
• Minimum of five (5) years of crowd management experience at a sports/entertainment venue,
with an emphasis in business management
• Experience managing multiple branch office locations including a focus on financial performance
• Background in a fast paced, ever changing business environment
• Experience growing a business at a rapid pace to become a market leader
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
• Overnight Travel up to 50%
Physical and Mental Demands:
While performing the duties of this job, it is required to frequently to sit, stand, walk, talk or hear.
Required to stand or walk for extended periods of time (up to 12 hours). On occasion, may be required to
climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work
in confined spaces and exposure to different types of outdoor weather conditions.
Must occasionally lift, push, or pull up to 45 pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential function.