Client Relationship Management
• Daily support liaison between client and Forrest Solutions
• Build strong client relationships, improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.
• Create account strategic plan that leverage delivery capabilities, solutions and offerings that lead to growth of the services portfolios
• Conduct client satisfaction surveys for service evaluation and improvement opportunities
• Provide cost savings and service enhancement initiatives to client
• Takes accountability for ultimate problem resolution

Operational Leadership
• Understands and runs the day-to-day functions of their client portfolios against targets and metrics, including revenue, profitability, and compliance with corporate policy and procedures
• Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained
• Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis
• Work with teams to create short- and long-term goals to ensure client expectations are met.
• Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
• Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized
• Produce and analyze weekly management reports.
• Participate in weekly leadership and management discussions.

People Leadership
• Attract, retain, manage, develop and motivate a group of people that achieve exceptional team performance and individual growth
• Monitor staff time and attendance, dress code and policies
• Addresses any HR, performance, and disciplinary matters as they arise
• Responsible for hiring and terminations as required.
• Provides on-going performance feedback versus objectives and conducts annual performance reviews.
• Supports career succession plans to ensure critical positions are staffed timely and allow high potential associates to grow within the organization.
• Prepares associates for growth opportunities and serves as mentor to managers.
• Encourages, recognizes, and rewards on-going associate development.
• Determines training requirements and ensures that the necessary training is completed to enhance the skill base of employees in a timely manner.
• Partners with People Solutions to manage all associate-related issues, policy administration, salary planning, promotions, recruiting, retention and terminations as required.

Essential skills that are required for this position include, but not limited to, the following:
• Client first mentality
• Leads by example demonstrating self-confidence, energy and enthusiasm
• Actively listen and identify both spoken and unspoken needs
• Works well under pressure
• Adapt your communication style to a wide variety of personalities and situations.
• Good listening and professional demeanor
• Strong communication (written and verbal)
• Works well in a fast-paced environment
• Must be able to navigate clients of every professional level.
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Must be able to stand for long periods of time
• The position requires walking for long periods of time in a fast paced work environment

EXCELLENT CUSTOMER SERVICE IS A REQUIREMENT!

Preferred candidates will have a minimum of 2-3 years' experience working in a service industry such as Hotel and Restaurant Management, Hospitality and/or Event Planning.