Location:

10 N Church St

West Chester, PA 19380

or

3915 Chichester Ave

Boothwyn, PA 19061

or

1835 Lincoln Hwy E

Coatesville, PA 19320

or

1349 Wilmington Pike

West Chester, PA 19382

or

4 Brandywine Ave

Downingtown, PA 19335

or

701 E Lancaster Ave

Downingtown, PA 19335

Hours:

Monday-Friday 8:00am-5:00pm

(Must be flexible around branch hours)

Function:

Supervise and manage a region of Community Branch Managers with effective coaching and guidance to achieve established Retail Goals.  Designs and manages Retail product development and execution strategy.

Duties and Responsibilities:

·         Assists the Manager/Branch Administration to ensure profitable growth, superior service and the efficient and effective operation of the area branches by performing the following functions:

o    Develops a strong Our Share Future Sales & Service culture throughout the branch and region with the review and inspection of Customer Insight surveys and adherence to the Services standards outlined in the Branch Playbook.

o   Assists and inspects the execution of sales skills and service standards in support of the Bank’s Our Shared Future purpose, five values and core drivers

o    Uses personal and professional skills to solve problems, clear roadblocks to success, provide direction and clarification, act as information source, and communicate expectations and standards, and provide feedback on performance.

o    Reviews and recommends improved operating policies and ensures the proper implementation of approved changes.

o    Assists  with operational excellence in resolution of operational and customer problems.

o    Conducts monthly managers' meetings, weekly manager conference calls, etc.

o    Coaches Community Banking Managers to achieve pre-determined branch sales goals.

o    Participates in a rotation schedule to attend new hire training and welcome new colleagues to the branch family.

o    Promotes teamwork and lateral service within branches.

o    Reviews, evaluates, and approves loans within specified lending limits.

o    Approves capital expenditures.

o    Assists branches in the recovery and prevention of fraud/loss.

·         Communicates with branch personnel to provide training and to review bank policies, product knowledge, and customer service responsibilities.  Ensures that branch personnel meet standards of professionalism.

·         Performs certain "first-line" Human Resource functions:

o    Delegates appropriate duties and responsibilities to subordinates.  Instructs employees in time management techniques to help them complete their duties in an efficient manner.

o    Coordinates with Regional Management and Human Resources on branch staffing needs, including active recruiting.  Ensures staff development and handles succession planning and other personnel issues as needed.

o    Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives.

o    Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations - including personnel development and career planning.

·         Calls on existing and prospective bank customers in order to enhance relationships, develop new business, and increase bank market share.  Acts as a project manager on behalf of the Retail Division to include various bank-wide initiatives including Audit responses, product design, staffing consultation, sales strategies, etc.

·         When called upon, acts as a mentor to newer position Regional Managers.

·         Establishes a leadership role in civic and community functions to enhance image and develop business.

·         Interacts with other bank officers to further expand existing customer relationships and develop new contacts.

·         Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.

·         Ensures that branch facilities are in good operational repair and recommends capital improvements.

·         Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations.

·         Maintains a good working relationship with all bank employees.  Demonstrates the ability to work independently.  Works as a team player to contribute to the success of the department and in turn the organization.

·          Completes NMLS requirements as part of the  S.A.F.E. Act certification.  Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act.  This registration must be maintained annually in accordance with the S.A.F.E. Act

·         Assumes additional duties as required.

Physical Demands: 

Operates a keypad device:  40% of the day; operates office equipment:  10% of the day; Travels: 50% of the day.  Sitting is required 30% of the day; walking is required 20% of the day. Must be able to occasionally lift and/or move up to 30 lbs. Requires travel for Business Development and training up to 50% of the time. Use of manual dexterity skills for typing and data entry up to 40% of the business day.  Specific vision requirements include close vision of 18”- 20” for computer work and travel 40% of the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Salary Range: