Overview
The Regional Audiologist works with their Account Managers, Inside Sales, and Territory Trainer focusing on new accounts, declining accounts, new product buyers, accounts that attend seminars, and follow up on account visits to increase market share. The role requires making pro-active outbound telephone calls assisting with fitting, fine-tuning and product selections. They offer virtual software training to provide fitting and product support remotely to their regional customer base.
Responsibilities
- Provides outbound telephone support focusing on new accounts, high level report, return for credit report, new product launch and other sales opportunities in the region with a target of 15 calls/day. The customer base includes independent and pediatric customers.
- Offer virtual trainings that include CEU’s to provide hands on support with Genie software with a target of 2 trainings/day to build confidence with Oticon products and accessories.
- Provide hearing aid promotions post trainings to have products and accessories available to program to ensure comfort with their patient fittings.
- Conducts outbound follow up phone calls with accounts to ensure first fit is a success, basic competencies in dispensing products and accessories to ensure competency for a target talk time of 2 hours/day.
- Train new employees on software, tinnitus, accessories, programming devices, earmolds, etc.
- Communicate with Account Managers and Inside Sales Representative to assure that everyone has the necessary information on the activity of the customers by documenting all phone calls and contacts through Salesforce.
- Attend one on one sessions with the Sales Operations manager twice/month to focus on call recordings, challenges, success, projects, etc.
- Attend monthly team meeting with the Sales Operations group to focus on specific topics such as sales processes, phone skills training, guest speakers from different departments such as Client Systems, Audiology, Production, etc.
- Ensures a positive Oticon experience with every contact to develop long term customer relationships.
- May perform miscellaneous tasks/projects as directed by manager.
- Attend National and Regional events on an as needed basis. Utilize CRM System daily to manage schedule, follow ups, log all sales activities and track daily units.
- Responsible for maintaining and updating contact information in the CRM system.
Qualifications
- Proven ability to problem-solve independently.
- Strong organizational and time management skills with ability to be detail oriented and have excellent follow-up skills.
- Ability to adapt to change and work as a team player and individual contributor in a fast-paced setting.
- Strong knowledge of Microsoft Office applications, high proficiency with Excel, Word, and Outlook
- Strong communication skills both written and verbal, including listening, speech, and telephone voice.
- Experience in the hearing health care field, including dispensing hearing instruments or working in a dispensing or hearing aid manufacturing setting, M.A. or AuD Audiologist preferred.
- Maintain continuing education requirements based on state requirements.
- Some travel required.
What we have to offer:Medical, dental, prescription, and vision benefits24/7 virtual medical careEmployee Assistance Program for you and your family401(k) with company matchCompany-paid life insuranceSupplemental insurance for yourself, your spouse/partner, and your childrenShort-term and long-term disability insurancePre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent CarePet InsuranceCommuter accounts
Company Values
We Create Trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are Team Players – We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.
We Create Innovative Solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We Apply a Can-do attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.
