GardaWorld

Regional Account Manager

GardaWorld • $85K — $100K *
Southfield, MI 48076In-Person
Staffing
Less than 5 years of experience
2 days ago
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Job Overview by Ladders

Qualifications

  • Authorized to work in the United States
  • Minimum 4 years experience in staffing, compliance, or client account management
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Able to pass an extensive screening process

Responsibilities

  • Serve as the primary liaison for key client accounts across the region
  • Resolve client issues and emergencies with professionalism and urgency
  • Build and maintain trust-based relationships with clients and internal teams
  • Guide clients through integration projects, RFPs, and onboarding processes
  • Deliver tailored presentations that align with client needs and expectations
  • Ensure compliance with MSAs at both the branch and site levels
  • Analyze operational and financial data to prepare internal reports

Benefits

  • Comprehensive medical, dental, and vision insurance plans
  • 401(k) with employer matching contributions
  • Paid time off (PTO) and paid holidays
  • Career growth opportunities at GardaWorld
  • Regular client site visits across assigned geographical area
Full Job Description
Job Description

Regional Account Manager - Drive Client Success for GardaWorld!

Are you a strategic thinker with a passion for client relationships and operational excellence? GardaWorld is seeking a Regional Account Manager, reporting to the Strategic Account Manager, who will lead key client accounts, ensure compliance, and drive performance across multiple branches. This is your opportunity to be the face of our brand, delivering exceptional service and building long-term partnerships that matter.

What's in it for You
  • Competitive Salary: $85,000 / year + $500 monthly auto allowance
  • Work Site Location: Southfield, MI and surrounding Detroit area
  • Set Schedule: Monday through Friday, 9:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.
  • Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
  • Career Growth: Career growth opportunities at GardaWorld
  • Travel: Travel requirements will vary depending on the branch and account needs, with regular visits to client sites expected throughout the assigned geographical area.
Your Responsibilities as Regional Account Manager
  • Serve as the primary liaison for key client accounts across the region.
  • Resolve client issues and emergencies with professionalism and urgency.
  • Build and maintain strong, trust-based relationships with clients and internal teams.
  • Guide clients through integration projects, RFPs, and onboarding processes.
  • Deliver tailored presentations that align with client needs and expectations.
  • Ensure compliance with MSAs at both the branch and site levels.
  • Maintain and update business systems (CRM, ERP) and client documentation.
  • Support the development and evaluation of security and crisis management plans.
  • Oversee client billing, including DSO assessments and overdue payment follow-ups.
  • Analyze operational and financial data to prepare internal reports.
  • Collaborate with branches to provide accurate pricing estimates.
  • Demonstrate expertise in financial forecasting and margin analysis.
  • Support branches in achieving 100% compliance with employment-related requirements.
  • Conduct internal audits and assist in developing action plans.
  • Stay current on federal, state, and municipal employment laws.
  • Maintain and update compliance tracking tools and employee handbooks.
  • Perform other duties as assigned.
Your Qualifications:
  • Authorized to work in the United States
  • Minimum 4 years of experience in staffing, compliance, or client account management.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Able to pass an extensive screening process

Your Skills and Competencies:
  • Deep understanding of labor laws and compliance standards.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication abilities.
  • Consultative and client-focused mindset.
  • High attention to detail and follow-through.
  • Tech-savvy with experience in both proprietary and mass-market systems.
  • Personal qualities: urgency, persistence, courage, enthusiasm, and tenacity.


About GardaWorld

GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020. GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
Learn more about GardaWorld
Industry
Business Services
Founded
1984
* Ladders Estimates

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