Do you thrive in a role where you take ownership, build strong relationships, and solve complex challenges to deliver a high-quality client experience? Guardian is seeking a Regional Account Manager to support Executive Benefits supplemental disability and life products. In this role, you will independently manage a book of accounts and serve as a key relationship partner for clients, brokers, and internal teams throughout the lifecycle of each case. This position requires strong organization, proactive problem-solving, and the ability to deliver effective enrollment and service solutions that support both customers and business partners.

You are:

• A curious, resourceful self-starter who enjoys solving problems and working across teams
• A strong communicator who builds trust with clients, brokers, and internal partners
• Able to take ambiguity and turn it into clear, actionable plans
• Motivated to improve processes and enhance the client and partner experience

You have:

• Experience in account management, customer service, operations, sales support, implementation, or relationship management (insurance or Executive Benefits experience necessary)
• Strong communication skills, with the ability to listen, ask thoughtful questions, and clearly explain information
• Effective organizational and follow-through skills, with the ability to manage multiple priorities and meet commitments
• A proactive, solution-oriented mindset with the ability to identify issues and recommend practical improvements
• Comfort working with data, reporting, Microsoft 365 tools, Excel, and internal systems
• A collaborative approach with a willingness to partner across teams

You will:

• Independently manage an assigned book of Executive Benefits accounts after training, serving as the primary relationship partner for clients, brokers, wholesalers, and internal teams
• Build knowledge of products, processes, and systems to support account needs and enhance the overall customer experience
• Partner across internal teams to resolve issues, remove barriers, and deliver timely, effective solutions
• Use data and reporting to monitor account activity, identify trends, and support decision-making
• Manage client and broker inquiries, service needs, escalations, and communications with professionalism and sound judgment
• Support technology-enabled enrollment, administration, and service solutions, including online tools, platforms, and system enhancements
• Contribute to projects, process improvements, and initiatives that strengthen team operations.

Reporting Relationships:

As a Regional Account Manager, you will report to the Manager of Enrollment and Account Management, who reports to the Head of Executive Benefits.

Location:

• Hybrid (3 days in office / 2 days remote)
• Primary locations: Bethlehem, PA or Pittsfield, MA
• If you are not in a commutable distance to one of the above office locations but meet our qualifications, still feel free to apply!

Travel:

• Less than 10% travel within the U.S.

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Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.