The Regional Account Manager will lead a team of Account Managers in fostering and expanding relationships with Tempus's client base. This role is critical in ensuring client satisfaction, retention, and growth through strategic account management and collaboration with Clinical Account Executives. The ideal candidate will have a strong background in healthcare sales, account management, and a deep understanding of Tempus's product offerings, including algorithmic tests and add-ons.
Key Responsibilities: - Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization.
- Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently.
- Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged.
- Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons.
- Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows.
- Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience.
- Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base.
- Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience.
- Build and maintain strong client relationships through on-site support and regular, proactive communication.
Qualifications:- Bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master's degree preferred.
- 5+ years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role.
- Demonstrated success in client retention and account growth.
- In-depth knowledge of healthcare data, AI applications, and the competitive landscape.
- Exceptional communication, negotiation, and presentation skills.
- Travel as needed for client engagement and team support
$75,000-$100,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
