Granite Telecommunications

Premier Account Manager

Granite Telecommunications • $80K — $95K *
Quincy, MA 02169In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree
  • Intermediate to advanced knowledge of Microsoft Excel and MS Access
  • Excellent customer service skills (preferred)
  • Ability to work under pressure (preferred)
  • Strong multi-tasking and organizational skills (preferred)

Responsibilities

  • Maintain and manage Granite's Premier accounts
  • Support assigned accounts 24/7
  • Conduct weekly meetings with Premier accounts
  • Document and follow up on meeting actions
  • Handle account maintenance including phone lines, outages, billing, and reporting
  • Communicate with customers, sales, and internal staff

Benefits

  • Opportunities for personal and professional development
  • Access to a diverse portfolio of Fortune 500 clients
  • Dynamic and collaborative work environment
Full Job Description
General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:
  • Maintain and manage Granite's Premier accounts.
  • 24 x 7 availability to support your assigned accounts.
  • Conduct weekly meetings with assigned Premier accounts.
  • Minute each meeting weekly and follow up on all actions
  • Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
  • Communicate directly with customers, sales and internal staff.

Required Qualifications:
  • Bachelor's Degree
  • Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications:
  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent problem-solving skills
  • Ability to work independently as well as in a group
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal and communication skills

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About Granite Telecommunications

Granite Telecommunications is a provider of communications services to businesses and government agencies. The company was founded in 2002 and is headquartered in Quincy, Massachusetts. Granite offers a range of services, including voice, data, and internet services, as well as wireless and cloud-based solutions. The company has a national footprint and serves customers in all 50 states. Granite has been recognized for its growth and innovation, and has received numerous awards and accolades.
Learn more about Granite Telecommunications
Size
2,000 employees
Industry
Transportation
Founded
2002
* Ladders Estimates

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