2+ years in sales, account management, or business development in restoration, construction, or insurance sectors
Project management experience for small-scale restoration projects is beneficial
Strong interpersonal and client-focused communication skills
Ability to manage multiple tasks and thrive in a dynamic environment
Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint)
Self-motivated and eager for professional growth
Bachelor's degree in business, marketing, or similar field preferred
Responsibilities
Lead clients through the restoration process with exceptional service and problem-solving capabilities
Drive revenue growth by identifying new local business opportunities and building relationships
Collaborate with sales and operations, sharing knowledge and mentoring junior team members
Ensure client satisfaction by proactively addressing concerns and delivering high-quality outcomes
Stay informed on restoration techniques and industry trends to maintain a competitive advantage
Benefits
Support for professional development and ongoing education
Mentorship opportunities within a collaborative team environment
Auto allowance for business-related travel
Opportunity to expand professional networks through client and industry engagement
Chance to make a substantial impact in a growing market
Full Job Description
Job Summary:
The Business Development Account Executive is responsible for driving revenue growth by building, managing, and expanding strong relationships within the local market. This role focuses on developing strategic partnerships with key decision-makers, identifying new business opportunities, and positioning the company as the preferred provider for services. Success is measured by relationship depth, pipeline development, and consistent revenue generation through proactive outreach, networking, and market presence.
Key Responsibilities:
Client Engagement & Restoration Leadership: Lead clients through the restoration process, ensuring exceptional service, seamless project execution, and proactive problem solving at every stage. Become their trusted advisor, providing peace of mind throughout their restoration experience.
Business Development & Market Expansion: Drive revenue growth by identifying and securing new opportunities within the local market. Build and nurture strategic relationships with key stakeholders, including property managers, insurance adjusters, and local industry owners/leaders, to ensure a steady pipeline of projects. Meet and exceed sales targets by securing multiple MSAs and Contracts that expand Knight's market presence.
Team Collaboration & Mentorship: Collaborate with sales and operational teams to foster a culture of teamwork and continuous learning and process improvement. Share knowledge and provide mentorship to junior team members, driving a high-performance sales culture while helping others grow in their selected vertical.
Customer Satisfaction & Retention: Prioritize client satisfaction by addressing concerns, delivering exceptional service, and ensuring quality project outcomes. Resolve any issues proactively, and turn challenges into opportunities to build long-term trust and customer loyalty.
Market Intelligence & Industry Leadership: Stay informed on the latest restoration techniques, industry trends, and regulations. Leverage this knowledge to provide innovative solutions, drive business development, and ensure that Knight maintains its competitive edge in the market.
Account Executive Qualifications:
Experience:
Minimum of 2 years of experience in sales, account management, or business development, preferably in the restoration, construction, or insurance industries.
Experience with project management, especially for smaller-scale restoration projects, is a plus.
Skills:
Strong interpersonal and communication skills, with a client-first mindset and the ability to develop rapport with clients, vendors, and partners.
Ability to multi-task, prioritize, and thrive in a fast-paced environment with changing demands and deadlines.
Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
Self-motivated, goal-driven, and eager to learn and grow professionally.
Education:
Bachelor's degree in business, marketing, or a related field (preferred).
Compensation:
Base Salary: $75,000 - $95,000 per year, based on experience
Commissions
Auto Allowance
Key Competencies Beyond the Job:
Integrity:
Uphold the highest ethical standards in every interaction and decision; protect Knight's stellar reputation as a trusted partner in the restoration industry.
Excellence:
Demonstrate a passion for ongoing professional development. Stay ahead of industry trends and continuously improve knowledge of restoration practices and market opportunities.
Work closely with internal teams, clients, and partners to deliver results. Foster an environment of collaboration and mentorship to ensure team success.
Perseverance:
Exhibit a strong drive to exceed expectations, going above and beyond to deliver outstanding results for both clients and the business.
Servanthood: Prioritize client needs, ensuring that all projects are completed with the utmost care, quality, and efficiency. Deliver exceptional service at every stage of the restoration process.
Travel Expectations:
Occasional travel may be required for client meetings, project oversight, and regional business development.
Fieldwork is a critical part of the role, as the Account Executive will spend significant time meeting with and earning clients' trust. Additionally, time on job sites, managing smaller-scale projects, ensuring quality control, and collaborating with field teams is expected.
