ESSENTIAL JOB FUNCTIONS- Client Facing Role that develops the business relationship
- Account mapping, business unit breakdown (touchpoints to align regional/global team)
- Run QBRs & ensure they are properly prepared for
- Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
- Report Monitoring, Analysis and Distribution (responsible/accountable)
- Conduct Performance management for reporting team
- Regular Market Analysis and Industry Awareness to maintain knowledge
- Drive collaborative efforts internally by supporting and sharing best practices in the following key areas:
- Client Reviews
- Strategic Business Plan
- Value add Programs
- Process Improvements
- Tender Management
- Technology Solutions
- Lead and review impact and coverage analyses to identify service and opportunity gaps
- Direct account monitoring activities by team to ensure timely payment and collection
- Create and implement business development plans with short-term and long-term business objectives to be achieved by region
- Other duties as assigned
PHYSICAL REQUIREMENTS- Job may require extended sitting or standing, use of standard office equipment
- Job requires the ability to use vision, adjust focus and work on a standard computer screen
- Use of audio-visual equipment is required
- Talking, hearing and using hands to operate computer equipment
- Presence on-site at the assigned work location or other stations may be required
- Travel to stations and/or client sites within region may be required
OTHER SKILLS AND ABILITIES- Strong written and verbal communication skills
- Strong leadership skills
- Excellent presentation and interpersonal skills
- Thorough knowledge of transportation industry logistics and freight forwarding
- Thorough knowledge of successful sales techniques
- Strong computer skills including Microsoft Office suite
- Detail oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Good analytical and program management skills; ability to define, develop and document business processes and procedures
- Strong customer service, problem-solving, and interpersonal skills
- Internal/external sales skills
- Troubleshooting and problem resolution skills
EDUCATION AND EXPERIENCE- Bachelor's Degree
- Minimum of 7 years of related experience in sales or account management or operations experience in freight forwarding, logistics or transportation
- Minimum of 5 years of management experience
- Experience with CRM systems
PROFESSIONAL CERTIFICATION- Professional license may be required in some areas.
Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
