Job Summary:
The Region Operations Manager is primarily responsible for all properties functions of the airport advertising program inventory on-site within their defined region, including the leadership and management of the in-field operations staff (employees and contractors) to achieve high levels of operational excellence to maximize sales and exceed airport service expectations. Region Operations Managers work directly with our Operations Managers, Market Managers, Account Executives, and advertising clients for sales while also working with Airport Management staff to implement and maintain our unique sales opportunities and inventory. They play a key role in the success of the business in planning and execution of airport operations, continued revenue generation and the condition, functionality, safety, and cleanliness of our airport assets.

• Manages all advertising program operations across the assigned portfolio, serving as the primary operational liaison for airport contracts, stakeholder relationships, and overall program performance.
• Leads Operations Managers, in-field personnel, and subcontractors, including hiring, training, coaching, performance management, workload planning, safety oversight, and employee compliance requirements.
• Builds and sustains strong partnerships with airport management, facilities teams, and internal stakeholders to ensure operational excellence, issue resolution, and successful program execution.
• Ensures all digital and printed advertising assets are maintained to company standards, maximizing asset uptime, display quality, campaign execution, and contractual compliance.
• Manages regional operating and capital budgets, forecasting, purchase orders, invoicing, expense controls, and project expenditures to support revenue growth and operational objectives.
• Evaluates portfolio performance, identifies operational trends and risks, implements corrective actions, and develops long-term strategies to improve efficiency, asset reliability, and service delivery.
• Partners with sales, market leadership, contractors, and airport stakeholders to support new inventory deployments, navigate construction impacts, campaign activations, and revenue-generating projects.

Job Qualifications

Education and Certifications

• Bachelor's degree preferred, or equivalent combination of education, training, experience, or military experience.

Work Experience

• 5+ years of related work experience, preferably in the field of Project Management and/or facilities maintenance

Skills

• Operational Leadership and multi-site management
• Team leadership, coaching and talent development
• Strategic planning, critical thinking, and decision making
• Client relationship management and cross functional collaboration
• Performance management, budgeting and financial analysis

Competencies

• Analytical Thinking - Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.
• Business Perspective - Using an understanding of business issues, processes, and outcomes to enhance business performance.
• Collaborating with Others - Working together with others in a cooperative and supportive manner to achieve shared goals.
• Emotional Intelligence - Understanding the emotions of self and others, managing own emotions, and influencing others.
• Quality Focus - Follows up on procedures, ensures high quality output, takes action to solve quality problems or notify others of quality issues.
• Resilience - Staying energized, productive and focused in the face of challenges, ambiguity, change or strenuous demands, creating a supportive environment that helps others become more resilient and productive.
• Team Leadership - Assuming a leadership role in helping others achieve excellent results.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to lift, pull, push and position ladders, material and equipment, occasionally more than 50 pounds.
• Required to climb ladders and/or stairs and walk long distances within the airport daily.
• This job is generally performed in a temperature-controlled airport environment.
• May be occasionally exposed to dust and fumes.
• Duties are occasionally performed in the evening or late-night hours.

Other Requirements

• 10-year FBI Background check required for airport security badging process
• Has a valid driver's license.
• Access to a reliable vehicle.
• Able to travel outside of the office 30% of the time for team or client meetings, corporate meetings, and industry events.

Location
Allentown, PA: 7450 Tilghman Street, Suite 104, 18106

Position Type
Regular