ULTA Salon, Cosmetics & Fragrance, Inc

Reg Serv Ed Mgr NorthEast

ULTA Salon, Cosmetics & Fragrance, Inc • $88K — $109K *
Paramus, NJ 07652In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred
  • 5+ years in fast-paced retail management or relevant experience
  • Strong knowledge of salon business including cosmetology regulations
  • Experience in financial management and driving retail business growth
  • Demonstrated ability in attracting and developing talent
  • 2 years of multi-unit management experience

Responsibilities

  • Lead and develop a team of Services District Educators (SDEs)
  • Implement and manage beauty service training programs
  • Use business data to assess and enhance education initiatives
  • Drive recruiting strategies to attract diverse talent
  • Facilitate training sessions for various audiences
  • Audit education practices and observe field visits
  • Partner with leadership to meet salon financial goals

Benefits

  • Eligible for paid time off
  • Health, dental, vision, life and disability benefits
  • Opportunity to earn additional compensation through a bonus plan
  • Access to career development resources
  • Flexible full-time schedule with potential for evening and weekend work
Full Job Description
GENERAL SUMMARY & SCOPE

The Regional Services Education Manager (RSEM) is responsible for leading a team of 9 to 16 Services District Educators (SDEs) that implement service training for all titles of salon professionals. This role is responsible for maintaining consistency in field education by promoting and auditing education trainings and processes in their Region. The RSEM also contributes to talent and guest retention by driving recruiting efforts for the region and supports growth in the services business, (including Personal Care Appliances/ProHair) through coaching, developing and leading the Salon District Educators to execute best practices and training quality within their district. The RSEM partners with the District Managers and Regional Vice President to provide thought leadership regarding education and development of the Services District Educators.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The RSM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance
  • Understanding of, and proficiency with, the salon business, color, design & texture
  • Ability to leverage a multitude of reports to assess the health of the business and tie results to education initiatives
  • Proficiency with technology (e.g. Microsoft Office programs, POS systems)
  • Strong organizational skills to manage multiple tasks with moving parts
  • Strong critical reasoning skills to react under pressure, use good judgement in ambiguous situations, and be flexible/adaptable
  • Excellent written and verbal communication skills with various associate and executive levels
  • Ability to work independently and collaboratively in a fast-paced environment
  • Coach, develop and provide feedback to Services District Educator performance as it relates to ability, efficiency, and results

People
  • Attract, hire, and retain a diverse team of SDEs for the Region
  • Implement and train District Managers and Services District Educators on all education practices
  • Plan, manage and facilitate train the trainer sessions for SDEs within designated region
  • Builds a team culture that embodies the Ulta Beauty brand, delivering exceptional service & modeling on-brand, Ulta beauty behaviors
  • Lead change and innovation by helping the Region through the change-curve
  • Responsible for Services District Educator development by management of their IDP, on-boarding and monthly region education conference calls.
  • Partner with Regional Service Manager to maintain a cohesive relationship between Services District Leaders (SDLs) and SDEs
  • Serving as a support partner to the Regional Vice President (RVP), Regional Services Manager (RSM) and District Managers (DM) within their Region to develop action plans and goals

Process
  • Ability to facilitate training to various size audiences
  • Travel stores within region to observe and audit education and education-focused field visits
  • Ability to build strong partnerships across a variety of associate levels, work independently and as part of a team
  • Identify gaps in education processes and procedures and provide solutions/and or feedback to drive growth
  • Supports successful execution of networking and recruiting strategies within the region
  • The ability to work a flexible full-time scheduled (to include days, evening, weekends, and holidays)
#LI-MC1

JOB REQUIREMENTS

Education
  • Bachelor's Degree preferred

Experience
  • 5+ years relevant, fast-paced retail management work experience or other relevant work experience
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Demonstrated knowledge of state board of cosmetology regulations and hiring requirements
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture and executing merchandise directives.

Skills
  • Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks with moving parts
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Special Position Requirements
  • 2 years multi-unit management experience
  • Up to 75% travel

Working Conditions
  • Continuous mobility throughout the store on a daily basis
  • Lift and/or move up to 50 lbs. on an occasional basis
  • Stoop, kneel, and crouch on an occasional basis
  • Climb a ladder and maintain balance on an occasional basis

DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

CORE JOB RESPONSIBILITIES:
  • Responsible for the execution of the Salon Legendary program which within the regions. Supports the Regional Vice President and District Manager in growing their salon business to meet or exceed salon financial metrics including; service revenue, average ticket, guest count, guest retention, rebooking, skin treatments, pro hair retail revenue (BTC), retention/turnover and contribution goals.
  • Demonstrates business acumen, with a strong understanding of salon financial reporting and key business drivers and can identify opportunities for growth within own location and district.
  • Demonstrates exceptional knowledge of ULTA Salon Operations Development and Grand Opening training and has mentored other Salon Market Trainers on content and deliver these trainings in a consistent manner dictated by ULTA corporate training material.
  • Demonstrates the ability to manage multiple tasks including: Planning, prioritization, and delegation.
  • Demonstrates the ability to actively partner/contribute and create momentum while building trust and rapport with various levels of associates/leadership/organization.
  • Strong verbal communication and facilitation skills; able to break information down into clear concise steps using various vehicles of communication including conference calls, email, team meetings, training sessions, and one-on-one coaching.
  • Must be able to write business strategies, coaching programs, SPDM review and future operational modules in conjunction with the Salon Services team.
  • Leads district/region execution of salon operations/business building initiatives to drive key performance indicators within timeline given.
  • Conducts on boarding and training for District Managers, General Managers Salon Market Trainers and Salon Managers assimilate to the salon business.
  • Demonstrates high standards for customer service and salon image standards, internal candidates would exemplify ULTA standards and consistently deliver ULTA Experience service model.
  • Ability to facilitate training to various size audiences and coach operational salon skills to achieve results.

The pay range for this position is $88,200.00 - $109,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About ULTA Salon, Cosmetics & Fragrance, Inc

ULTA Beauty is the beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services. Since opening its first store 25 years ago, ULTA Beauty has grown to become the top national retailer providing All Things Beauty, All in One Place™. The Company offers more than 20,000 products from over 500 well-established and emerging beauty brands across all categories and price points, including ULTA Beauty's own private label. ULTA Beauty also offers a full-service salon in every store featuring hair, skin and brow services. ULTA Beauty is recognized for its commitment to personalized service, fun and inviting stores and its industry-leading Ultamate Rewards loyalty program.

ULTA Salon, Cosmetics & Fragrance, Inc. Careers

Join the vibrant team at ULTA Salon, Cosmetics & Fragrance, Inc., a leader in the beauty industry, where innovation meets diversity and professional growth. As a company renowned for its inclusive culture and commitment to employee development, there has never been a better time to explore job opportunities with us. Work You’ll Do At ULTA, we empower our team to bring beauty to life, providing unparalleled opportunities for career advancement and professional enrichment. Whether you are looking for a position in our retail stores, at our corporate headquarters, or within our distribution network, ULTA offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to an industry-leading company known for its commitment to innovation, leadership, and diversity. ULTA is not just about beauty products; it's about elevating the beauty in everyone. Our team’s diversity is our strength, and we continuously strive to foster an inclusive environment through comprehensive diversity training programs. Internship and Employment Opportunities Start your career journey with an internship at ULTA, where you can gain hands-on experience in a thriving retail environment. Our internships provide a robust foundation in the beauty industry, offering insights into various aspects of business operations, from marketing to supply chain management. For those seeking full-time roles, ULTA is hiring across a range of departments. We look for passionate, creative, and solution-driven team players. Explore open positions that match your skills and interests on our Careers page. Benefits and Culture At ULTA, we believe in rewarding our employees for their hard work and commitment. Our benefits package is designed to support the well-being and financial security of our team members and their families. Benefits include health coverage, retirement plans, employee discounts, and more. Our company culture champions personal and professional growth, encouraging every team member to reach their full potential. Through leadership training and continuous learning opportunities, we prepare our employees to lead and innovate in the beauty industry. Networking and Professional Development Stay connected and advance your career through ULTA’s networking events, where you can meet industry leaders and like-minded professionals. Enhance your resume and interview skills through our career development workshops and receive personalized advice from our experienced hiring managers. Future-Proof Your Career With ULTA, the trajectory of your career is boundless. Embrace the opportunity to grow with a company that is as committed to your professional journey as it is to leadership in the beauty industry. Explore Discover how ULTA is transforming the beauty landscape and leading the way in retail innovation. Read more about our latest projects and the impact they have on our customers and industry. Join Our Team Search for job opportunities that align with your career aspirations. We are excited to see how your vision and expertise can contribute to our ongoing success. Stay Up to Date Keep ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at ULTA Salon, Cosmetics & Fragrance, Inc. Join us and be part of a company where innovation, leadership, and beauty move forward together.
Learn more about ULTA Salon, Cosmetics & Fragrance, Inc
Size
16,500 employees
Market Cap
$23.6 billion
Industry
Retail & Consumer Goods
Net Income
$175.8 million
Founded
1990
5 Year Trend
+12.2%
Revenue
$6.1 billion
NASDAQ
ULTA
* Ladders Estimates

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