What Drives Success

Location: Stone Mountain -100% onsite

Days: Monday- Friday

Hours: 8:00 am - 5:00 pm ET

As the Sr. Technical Support Engineer, you will guide technical service teams in pre- and post-sales commercial and industrial refrigeration technical support, which includes the commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

WHAT YOU'LL BE DOING

• Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications.
• Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls.
• Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products.
• Coordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions.
• Ability to manage multiple tasks concurrently.

What We Are Looking For

To be successful in this role, you will need to have the following:

• Bachelor's degree (preferred) or an equivalent combination of education and experience.
• Requires at least 5 years of refrigeration field installation and troubleshooting experience.
• Excellent customer service skills, strong math and mechanical knowledge.
• Knowledge of calculations required for correctly applying equipment and equipment integration.
• May require knowledge of custom control programming.
• Must have strong written and verbal communication skills.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $77,000 - $100,500 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.