Job DescriptionRefrigerated Freight - Sales & Operations - Fort Wayne, INIf you've ever wanted to
own and lead refrigerated freight at scale, this is your opportunity.
We are seeking an
A-player Refrigerated Freight Sales and Operations Lead to build, coach, and scale a high-performing Carrier Sales team focused on
temperature-controlled freight. This is not a transactional brokerage role; this is a leadership seat with real ownership over strategy, execution, and results in one of the most complex freight markets.
Why This Role Is a Game-Changer:High-Impact Leadership:- You'll directly lead a team of Carrier Sales Representatives and own the reefer capacity strategy that supports critical freight like produce, dairy, and frozen goods.
Market Ownership:- This role puts you at the center of seasonal reefer volatility, produce seasons, holiday surges, and weather-driven disruptions where strong leadership and decision-making matter most.
Team Growth & Development:- You'll coach, mentor, and develop future leaders while building bench strength across your team.
Upward Mobility:- This is a clear pathway to senior leadership for those who consistently deliver results.
What You Bring:Reefer Expertise:- You understand refrigerated freight, temperature requirements, food safety expectations, and what it takes to protect margin in a volatile market.
Leadership Mentality:- You've led teams or mentored others and take pride in developing people through coaching, accountability, and performance management.
Sense of Urgency:- You thrive in fast-moving, high-pressure environments where time-sensitive decisions are the norm.
Negotiation & Strategy Skills:- You know how to build carrier relationships, negotiate pricing, manage lanes, and execute mini-bids.
Ownership Mindset:- You take responsibility for outcomes, service, margin, and execution without needing hand-holding.
What You'll Take the Lead On:- Managing and coaching a team of 3-6 Carrier Sales Representatives
- Conducting weekly 1:1s, performance reviews, and call coaching
- Developing your team in carrier negotiation, lane strategy, margin protection, and reefer market execution
- Overseeing procurement of refrigerated and temperature-controlled capacity
- Building and maintaining core carrier networks in key reefer lanes
- Ensuring consistent coverage for produce, frozen foods, and dairy
- Holding the team accountable to KPIs, including on-time performance, tender acceptance, load coverage time, and margin targets
- Owning high-level relationships with refrigerated carriers and negotiating pricing agreements
- Partnering with Customer Sales and Operations on new business wins, difficult lanes, and service recovery
- Creating SOPs and training processes for reefer execution, temperature checks, breakdown response, and high-risk load planning
What We're Looking For:- 3+ years of freight brokerage experience
- 2+ years of reefer or temperature-controlled freight experience (strongly preferred)
- Prior leadership, mentorship, or team lead experience
- Strong negotiation skills and deep reefer market knowledge
- Proven ability to manage high-pressure, time-sensitive freight
- Comfortable in a fast-paced, performance-driven environment
Our Commitment to You:We believe elite talent deserves elite opportunity. When you join our team, you can expect:
- Competitive Compensation: Strong base with performance-driven upside
- Leadership Growth: Real ownership, real impact, and a path forward
- Empowered Environment: Autonomy to lead, backed by supportive senior leadership
- High-Performance Culture: Results matter, effort is recognized, and wins are celebrated
This is
not a role for someone who wants to stay comfortable.
If you're ready to
lead refrigerated freight at a high level, build a team that performs under pressure, and take the next step in your leadership career, this is your shot.
Lead with urgency. Protect the margin. Own the market. Apply now.Qualifications- 3+ years of freight brokerage experience
- 2+ years of reefer or temperature-controlled freight experience (strongly preferred)
- Prior leadership, mentorship, or team lead experience
- Strong negotiation skills and deep reefer market knowledge
- Proven ability to manage high-pressure, time-sensitive freight
- Comfortable in a fast-paced, performance-driven environment
Additional Information 
