How You Can Help Us

The primary responsibility of the Rebuild Program Manager is to serve as the Company's primary community liaison between displaced homeowners and BC Rebuilds. This role represents the company in the community, cultivates relationships with key stakeholders, coordinates program activities internally and with homeowners, and exercises independent judgment in resolving homeowner concerns and programmatic issues. This person will guide clients through the rebuilding process with compassion, clarity, and realistic expectations. As one of the company's primary representatives in the local Altadena area, this position operates with substantial autonomy and discretion in supporting regional rebuilding programs, maintaining community relationships, and ensuring a high level of customer experience throughout the rebuilding process.

What You'll Do

Community Relations

• Represent the company at community trade shows, public events, and neighborhood meetings to build awareness and trust with displaced client and community members.
• Cultivate relationships with key community members, local leaders, and advocacy groups involved in the rebuild effort.
• Collaborate with organizations that provide financial and logistical support to families navigating the rebuild process.
• Serve as a visible and trusted company representative within the community throughout the rebuild effort.
• Identify opportunities to improve client's rebuild experience, community engagement, communication practices, and operational effectiveness.

Client Relations

• Act as the primary liaison and point of contact between the client, internal departments, and other responsible parties throughout the rebuilding process.
• Exercise independent judgment in managing client's concerns, facilitating issue resolution, and coordinating communication between stakeholders.
• Maintain an in-depth knowledge of floor plans, construction processes, schedules, plan specifications, and company procedures, and effectively communicate that information to clients and stakeholders.
• Keep client updated on the progress of their homes through Builder Signal, weekly community meetings, phones calls, and other forms of communication to provide high-quality experience.
• Set proper and realistic expectations with prospects and lot owners.
• Guide homeowners through the rebuilding process from initial engagement through construction start and construction milestones, coordinating meetings, decisions, documentation, and communications necessary to maintain program progress.

Document Management

• Conduct structural and design package selections and create corresponding documentation in BuildTopia.
• Create, review, and submit accurate documents with attention to detail, using lessons-learned to improve processes whenever possible.

Project Management

• Manage, complete, and submit reports as requested by Director of Business Development.
• Create and manage tracking systems for various stakeholder information, client communications, program updates, and rebuild activities.
• Support Director of Business Development in coordinating with internal Boulder Creek departments, including Construction, Purchasing, Design, and Marketing to support program objectives and homeowner needs.
• Exercise discretion in proactively communicating with Building Departments and other trade-related relationships to resolve issues and concerns as they arise.

What You Need

• Experience and Education
  • High school diploma or equivalent required; Bachelor's degree with emphasis in management, marketing, or related field encouraged.
  • Minimum of five years of client relations, program management, and/or sales experience preferred.
  • Preferred experience in residential construction, real estate, or equivalency with a strong focus on organization, customer service, and communication skills.
• Knowledge, Skills, and Qualifications
  • Strong organizational skills, people skills, management abilities and strategic planning skills.
  • Ability to exercise sound judgment and manage situations using effective conflict-resolution skills.
  • Ability to prioritize responsibilities, manage multiple projects simultaneously, and adapt to changing operational needs.
  • Expert-level interpersonal, relationship-building, and communication skills.
  • Strong oral and written communication skills.
  • Must be computer literate, with experience in Gmail, Windows, Office 365 Excel, and construction/project management software platforms.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Requires manual dexterity to operate computer, keyboard, calculator, copier machine and other office equipment.
• Requires eyesight within normal range to read numbers, reports, and computer terminals.
• Requires hearing within normal range for telephone use.
• Requires some reaching and occasional lifting of up to 20 pounds.
• Regular and predictable attendance at the designated work site is required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Typical office environment.
• The employee may be required to walk terrain that is not yet under construction or under construction and must occasionally traverse terrain with or without streets or sidewalks.
• The noise level in the work environment is usually moderate.
• This role is located in the area of Altadena, CA.

Application Deadline
This position was opened for applicants on 6/16/26. We will accept applications until at least until 6/19/26. If we have not filled the position by then, we will continue accepting applications until the role is filled.