American Electric Power

Real Time Ops Infrastructure Specialist Associate

American Electric Power$74K — $93K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate's degree in a relevant field or equivalent education with 2 years of experience.
  • Preferred Bachelor's degree in IT/OT System Administration or related area.
  • Applicable certifications such as CompTIA A+ are advantageous.
  • Understanding of IT/OT applications and systems, including Cyber Security and SCADA.
  • Familiarity with control center technology and environmental issues.

Responsibilities

  • Assist in installing, maintaining, and repairing computer hardware.
  • Support software installations, updates, and patching processes.
  • Perform system reboots as needed to maintain functionality.
  • Utilize process documentation to ensure task compliance and accuracy.
  • Maintain detailed records for change management processes.
  • Conduct basic network troubleshooting and input network settings.
  • Engage in backup and restoration of computer systems, ensuring data integrity.

Benefits

  • Comprehensive benefits package supporting employee well-being.
  • Opportunities for overtime and on-call assignments.
  • Occasional travel may be required for the role.
Full Job Description
Job Posting End Date
06-25-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

The Real Time Operations Infrastructure Specialist Associate establishes a foundational understanding of Transmission Operation Systems infrastructure and processes and will involve various assignments related to planning, building, and maintaining IT/OT Infrastructure systems (hardware and software) for critical 24/7/365 real-time operations facilities. This role is responsible for low-level infrastructure tasks under the guidance of senior team members, referring to technical documentation for support, configuration, regulatory compliance, and monitoring system performance to resolve issues.

Job Description

What You'll Do:
  • Assist in the installation, maintenance, and repair of computer hardware and peripherals. Support senior specialists by helping set up new equipment and troubleshooting basic issues under supervision.
  • Assist in installing, updating, and patching operating systems, firmware, and software packages.
  • Assist in performing system reboots.
  • Utilize process documentation for all job tasks
  • Maintain accurate and detailed change management records
  • Input network settings and perform basic network troubleshooting.
  • Assist in performing computer system backups and restorations
  • Work with and maintain virtual computing environments
  • Support user account access, password management, and problem ticket resolution
  • Help support control center technology such as video walls, dispatch consoles, and EMP protection
  • Analyze and initiate resolution of control center environmental issues, such as power and HVAC
  • Monitor and engage with the latest industry trends and technology
  • Provide after-hour support as needed in an on-call rotation
  • Learn and consider OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System


What You'll Have:

Education:
  • Minimum of an Associate's degree in an applicable area OR
  • equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area.
  • Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor's degree is strongly preferred.


Experience:
  • No additional experience beyond that listed in education is required.

Licenses/Certifications:
  • CompTIA A+ or other Computer Science certification preferred.


Additional Requirements:
  • Over-time, on-call assignments, and occasional travel may be required.


In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$74,551.00 - $93,188.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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About American Electric Power

American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers nationwide. AEP serves millions of customers across 11 states. It operates in the generation, transmission, and distribution of electricity, providing power to residential, commercial, and industrial customers. AEP generates electricity using diverse sources, including coal, natural gas, nuclear, and renewable energy like wind and solar. The company maintains a vast transmission network that delivers electricity from power plants to local distribution systems, ensuring a stable and reliable power supply. AEP is actively involved in renewable energy initiatives, investing in wind farms and solar facilities to diversify its energy portfolio and reduce its environmental impact. Additionally, the company engages in community outreach, supporting education, environmental conservation, and various social initiatives.

American Electric Power Careers

Join the dynamic team at American Electric Power (AEP), one of the largest electric utilities in the United States, and ignite your career with a company known for its commitment to innovation and leadership in the energy sector.

Opportunities Await

At AEP, we offer a multitude of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking an entry-level position or a more senior role, our diverse range of employment options ensures that there's a place for every ambitious individual in our team.

Grow and Innovate

Embark on a journey of growth and professional development with AEP. Our company is at the forefront of the energy industry’s transformation, integrating sustainable and innovative practices that not only lead the market but also contribute to a greener planet. Engage in work that challenges the status quo, pushing the boundaries of what is possible in the energy sector.

Culture and Benefits

AEP is dedicated to fostering a culture of diversity and inclusion, where every team member’s contribution is valued. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to professional development programs and diversity training, AEP ensures that our team is equipped for both personal and professional success.

Internship Programs

Kickstart your career with an AEP internship. Our programs provide invaluable industry experience and networking opportunities that pave the way for future employment. Interns at AEP work on real projects, learn from seasoned professionals, and gain the hands-on experience necessary to succeed in the fast-paced world of energy.

Leadership and Development

Leadership at AEP means more than guiding teams – it involves inspiring change and driving innovation. With leadership development programs, employees are prepared to take on challenging roles that shape the future of the company and the industry. Our focus on leadership and continuous improvement creates an environment where ambitious professionals can thrive.

Join Our Team

Explore the career possibilities at American Electric Power today. Search open positions that match your skills and interests. We are constantly hiring new talent and look for passionate, curious, and solution-driven team players. Prepare your resume, ace the interview, and join a company where your career can flourish.

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Whether you're a seasoned professional or new to the industry, AEP offers a dynamic work environment where innovation, leadership, and growth are part of everyday life. Join us in powering a new and brighter future for everyone.
Learn more about American Electric Power
Size
16,688 employees
Market Cap
$48.8 billion
Industry
Net Income
$2.2 billion
Founded
1906
5 Year Trend
+0.5%
Revenue
$14.9 billion
NASDAQ

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