Real Estate Operations Manager

Robert J Colello and Associates

$75K — $90K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience in transaction management supporting a top-producing real estate agent or team.
  • Proficiency in Customer Relationship Management (CRM) systems and strong follow-through skills.
  • Valid California driver’s license and reliable vehicle required.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong interpersonal skills to maintain relationships with clients and team members.

Responsibilities

  • Manage transactions from contract to close, coordinating escrow and communicating with vendors.
  • Own and manage the CRM, ensuring constant engagement with leads and past clients.
  • Coordinate listing management, including staging, photography, and showing schedules.
  • Filter Robert's calendar and priorities to keep him focused on client relationships.
  • Provide daily support for the team by facilitating communication and ensuring everyone has what they need.
  • Identify gaps in Standard Operating Procedures (SOPs), document them, and drive improvements.
  • Help coordinate client appreciation events to foster long-term relationships.

Benefits

  • Paid vacation, sick days, and holidays.
  • 401(k) plan with employer matching contributions.
Full Job Description
Description

Robert Colello Associates at eXp Realty | North Park, San Diego, CA | Full-Time

The clients you support would call you the most reliable, warm, and thorough person they have ever worked with. Your former bosses and leaders would say you never let anything fall through the cracks. If that is just how you are, this was written for you.

Robert moves fast, thinks big, and stays focused on relationships and growth. He needs someone who loves the ground game, someone who finds genuine satisfaction in a clean transaction, a well-run system, and a client who feels completely cared for. You would manage transactions from contract to close, own the CRM, support the team, and protect Robert's time, not because someone is watching, but because that is simply the standard you hold yourself to.

You will help manage the flexibility in Robert's day so he can communicate with clients if he's slightly running behind, because, again, he is a relationship builder.

When a client is handed off to you, they should feel like they are still in the best hands in San Diego. Warm, thorough, and nothing falling through the cracks. If that description sounds less like a job requirement and more like a personality trait, you are exactly who we are looking for.

Salary: $75,000 to $90,000 commensurate with experience, plus an opportunity for a bonus

Hours: Full-time, 8 AM to 6 PM Monday through Friday, with flexibility for nights and weekends

Benefits: Paid vacation, sick days, holidays, and 401(k) with employer match

Location: North Park, San Diego, CA. You live within a 40-minute commute to North Park. You have daily access to a personal vehicle you can drive for work-related tasks, a valid driver's license, and insurance.

Team: You will work alongside a close-knit group that includes Robert's son, Angelo, and a small, supportive team of showing specialists and agents.

We ask that serious applicants take the Predictive Index assessment before moving forward. It takes six minutes and helps us make sure this is the right fit for you as much as it is for us.

Responsibilities

What you will own every day:
Transaction management from contract to close. You are coordinating escrow, managing timelines, communicating with vendors, handling repair requests, and keeping clients informed at every step. Deals run clean because you make them run clean.
CRM ownership. Every lead, every past client, and every referral source in the database is heard from, followed up with, and never forgotten. Nothing goes dormant on your watch.
Listing management. From the moment a property goes under contract to the day it hits the market, you coordinate vendors, staging, photography, MLS listings, and showing schedules.
Robert's calendar and priorities. You filter what needs his attention, bring it to him prepared, and protect the rest of his time so he can stay focused on relationships and growth.
Team support. You are the connective tissue for a small, close-knit team. Daily communication, shared systems, and making sure every person has what they need to do their job well.
SOPs. You spot the gaps, you document the fix, and you own the improvement.
Client events. You help coordinate client appreciation activities that keep this referral-based business thriving. Occasional evenings and weekends required.

Qualifications
• This role requires 2+ years of experience supporting a top-producing real estate agent or team in transaction management, operations, or a similar capacity.
• CRM proficiency, strong follow-through.
• A valid CA driver's license with a reliable vehicle is required.

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