This role translates revenue cycle expertise into product insights, sales enablement, and customer-facing solutions.
About the RoleRevenue Cycle Expertise & Solutions Design- Act as SuperDial's internal point of contact for revenue cycle workflows across front-end, mid-cycle, and back-end functions
- Translate complex RCM processes into clear product positioning and solution narratives
- Partner with Product and Product Ops to inform workflows, use cases, and roadmap inputs
Customer Success & Relationship Management- Serve as a strategic partner to customers throughout onboarding, adoption, and ongoing account growth
- Build trusted relationships with revenue cycle leaders, operational stakeholders, and end users
- Identify risks to customer adoption and proactively develop solutions to improve engagement and retention
- Surface expansion opportunities by understanding customer goals, pain points, and evolving operational needs
- Act as the voice of the customer internally, ensuring customer feedback influences product, implementation, and go-to-market decisions
- Support executive business reviews and strategic customer meetings as the revenue cycle subject matter expert
Sales & GTM Support- Join sales calls as a subject matter expert to support discovery, solutioning, and buyer education
- Help prospects understand how SuperDial fits into their existing revenue cycle operations
- Support objection handling by grounding conversations in real-world RCM experience
Messaging & Script Development- Refine call scripts, talk tracks, and demo narratives to ensure accuracy and relevance for RCM buyers
- Pressure-test sales messaging against operational realities
- Contribute to enablement materials for Sales, CS, and Implementation teams
Cross-functional Collaboration- Partner closely with Product Operations to align customer needs, product capabilities, and GTM execution
- Share structured insights from sales conversations to inform product and go-to-market decisions
- Support internal teams with revenue cycle context as needed
About You:- Experience working in healthcare revenue cycle management or related healthcare operations
- Exposure to workflow design, process improvement, or transformation initiatives
- Strong understanding of end-to-end RCM workflows including eligibility, coding, billing, AR, denials, and collections
- Ability to explain operational concepts clearly to both technical and non-technical audiences
- Comfort participating in customer and prospect conversations
- Collaborative, low-ego working style
Nice to have- Experience in healthcare SaaS, automation, or technology-enabled services
- Experience supporting sales, product, or customer-facing teams
CompensationFor candidates based in New York City, the base salary range is $100,000 to $150,000, depending on experience and scope. This role is also eligible for equity and benefits as part of SuperDial's overall compensation package.
What success looks like- Sales conversations are clearer and more grounded in real RCM workflows
- Messaging and scripts accurately reflect buyer pain points and operational realities
- Product and GTM teams benefit from consistent, practical revenue cycle insight
- Prospects view SuperDial as credible and thoughtful in revenue cycle discussions
