The Opportunity

We're hiring a Revenue Cycle Manager to own billing outcomes across a portfolio of accounts.

This is a hands-on role focused on resolving complex billing issues, working with payers, and driving claims to reimbursement. You will be the primary billing owner for your assigned accounts, stepping in on escalations, investigations, and onboarding support when needed.

This is not a pure execution role, you are expected to identify issues, problem-solve, and drive resolution end-to-end.

What You'll Do

• Own billing performance for a set of provider accounts
• Investigate and resolve complex claim issues, denials, and reimbursement gaps
• Work directly with payers to follow up, escalate, and resolve claims
• Identify root causes of billing issues and ensure they are addressed
• Support onboarding of new accounts, including billing setup and early claim submission
• Join provider calls when needed to support onboarding, troubleshooting, or escalations
• Partner with account managers to triage and resolve billing-related issues
• Spot patterns in denials or failures and recommend process improvements
• Help establish best practices for billing workflows and payer interactions

What We're Looking For

• 4+ years of experience in revenue cycle management or medical billing
• Strong experience with denials management, payer follow-ups, and claim investigations
• Deep familiarity with US healthcare billing workflows
• Ability to independently own problems and drive them to resolution
• Comfortable communicating billing issues clearly (internally and externally)
• Strong critical thinking skills - not just task execution
• Detail-oriented with the ability to identify patterns and root causes
• Experience in pharmacy, ambulatory care, or digital health is a plus

Success in This Role Looks Like

• Claims move efficiently from submission to reimbursement
• Denials are resolved quickly and root causes are addressed
• Providers gain confidence in billing performance
• Complex issues are handled without creating bottlenecks
• Billing operations scale without constant escalation

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. A brief call with People and Culture to get to know you better and discuss role expectations
2. A 90 minute interview and scenario session to showcase your problem-solving and communication skills
3. A 30-minute call with cross functional team member(s)
4. An offer, contingent on mutual alignment

How we use AI

At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

Perks at MedMe

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a remote position. Occasional travel may be required for customer meetings, partner discussions, and industry events.

Learn More About MedMe

If you'd like more context on MedMe, our growth, and the team you'd be joining, here are a few highlights:

• Globe and Mail - Canada's Top Growing Companies (2025): MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. 🔗 Link
• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more
• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. 🔗 Link