Posting Start Date: 6/30/26

Job Title: Ramp Operations Manager
Job Location: San Francisco-USA-94128
Work Location Type: On-Site
Salary Range: $95,000.00 - 105,000.00

Role Purpose Statement

The Ramp Operations Manager will provide leadership across operational areas, supporting day-to-day execution, problem resolution, and overall performance.

This role requires a strong, well-rounded operator who can adapt to business needs, lead teams effectively, and drive results in a fast-paced environment. We are a 24/7 facility and schedule flexibility is a MUST!

The ideal candidate is a proactive leader capable of stepping into various operational functions and delivering immediate impact.

Main Accountabilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
• Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
• Investigate customer quality issues, develop and implement corrective actions
• Maintain an ongoing, positive and pro-active relationship with all internal and external customers
• Attend the daily operations briefing
• Ensure par levels of customer inventory and customer specific goods
• Provide data for the development of an annual business plan and budgeting for the department
• Ensure optimal deployment of human, technical and material resources in the department
• Initiate and control continuous optimization of processes
• Leadership
• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience
• Bachelor's degree or equivalent experience required
• Five to seven years of directly related experience required in a management role
• Experience in using and managing Variable Production Systems and schedules
• Strong presentation, communication, training and interpersonal skills
• Knowledge of lean manufacturing
• Proven success in improving work processes and leading change in a complex, fast environment
• Ability to develop and lead others to obtain desired results & achieve budget
• Strong knowledge of Occupational Safety and Health Administration (OSHA), FDA, United States Department of Agriculture (USDA) and Environmental Protection Agency (EPA) regulations
• Strong knowledge of Good Manufacturing Practice (GMP) and HACCP guideline
• Excellent analytical and conceptual skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding the drivers of product and labor cost variances
• Good knowledge of Microsoft Office and Windows-based computer applications
• Must have Valid DL
• Must be able to lift, push, pull up to 50lbs.
• Must have understanding of food safety, regulatory compliance, and GMP
• Previous supervisory experience required