Summary

The Regional Account Manager (RAM) Exteriors and Outdoor Living, reports to the District Sales Manager and works with a regional team of sellers. The RAM has the responsibility of owning downstream contractor demand for all James Hardie products within an assigned segment. The role is responsible for defending business, gaining customer wallet share, while driving material conversion and growing market share, expanding the premium product adoption. The role regularly executes district plans and partners with Channel Manager and field teams to convert demand into sustained territory growth.

Location: Remote / Home office in the Western New York area - Buffalo, NY to Rochester, NY.

What You'll Do:

Account Management/Business Development

• Build and maintain strong, long-term relationships with key customer accounts through consistent engagement, responsiveness, and value-added support.
• Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and loyalty.
• Identify opportunities to expand product adoption, increase share of wallet, and introduce new solutions that align with customer needs.
• Develop structured account plans and execute growth targets for each key account.
• Conduct regular business reviews with accounts to assess goals, performance, challenges, and future needs.
• Translate customer feedback into internal recommendations for product, pricing, service, or process improvements.
• Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
• Use data to forecast account performance, identify trends, and prioritize actions.

Drive Demand for All Products

• Drives downstream demand with contractors across both Exteriors and Outdoor
  Living products
• Enables cross-selling opportunities to support Channel Managers
• Builds long-term contractor relationships through ongoing account engagement and tailored product solutions, while driving material conversion with contractors, and supporting other regional growth priorities.

Manage Dealer Relationships

• Acts as the primary dealer relationship owner for assigned accounts, ensuring alignment to James Hardie priorities and enabling effective cross-sell execution
• Partners with dealers to launch campaigns, train sales teams, and connect contractor demand to dealer programs

Execute Market Segment Specialization

• Executes against defined sub-specialization (single family repair/remodel, single family new construction, or multi-family new construction) by partnering to provide product value that aligns with regional growth objectives
• Ability to tailor engagement and messaging to segment-specific needs

Territory Planning/Execution

• Develops and executes a territory plan that translates regional priorities into dailyactivity
• Manages pipeline, targeting, and follow-up to ensure consistent execution against demand-generation goals and adjusts approach based on performance and market feedback

What You'll Bring:

Core Competencies:

• Sales Expertise: Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets. Ability to negotiate and collaborate with business leaders to achieve an ideal outcome. Strong understanding of sales processes, sales funnel management, and sales practices. Knowledgeable of market segmentation and goto-market strategies. Familiar with Customer Relationship Management systems to aid in organization and planning.
• Business Consultation: Strong business/financial acumen, preferably regarding the construction industry. Understanding business (builder/dealer/installer) financials (margins, turns, labor optimization), market opportunity and dynamics to advise partners for mutual growth. Flexibility to identify and attend key activities within assigned territory while being accountable to a priority-based schedule with prospective customers.
• Communication/Influence: Ability to influence internal and external stakeholders and advocate for JHBP, effectively building relationships at all levels of an organization. Able to present in front of large groups and convey messages in a captivating manner. Familiar with key communication tools (DISC, SLII, etc.).
• Building Products Knowledge: Familiar with of basic construction practices with the ability to understand residential construction process. Learns James Hardie product line, including features, applications, installation considerations, and value drivers across residential and commercial projects.

Candidate Requirements:

• Bachelor's degree or equivalent experience required.
• 3+ years of progressive sales experience with a high-level of organization, discipline, and self-structure, preferably within the building products industry.
• 1+ years of experience working with a Customer Relationship Management system (Salesforce, HubSpot, Zoho, etc.)
• Ability to travel outside of local market up to 50% of the time
• Valid driver's license is required, and employment is contingent upon maintaining a satisfactory Motor Vehicle Record that meets the Company's driving eligibility standards

What You'll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $71,000 to $95,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Compensation: competitive salary and bonus eligibility
• Insurance: day-one health coverage medical, dental, vision, life insurance
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with 6% match
• Investments: Employee Stock Purchase plan (ESP)
• Work-Life Balance: parental leave, wellness programs
• Purpose. Impact. Community: Sustainability Initiatives | James Hardie

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The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.