Job DescriptionUnion: Non-Union
New or Replacement: New
Number of vacancies: 1
Reports to: Vice-President, Technology
Location: Downtown Toronto, ON (On-site)
Salary Range: $80,000 - $100,000 annually, plus eligibility for annual performance bonus.
Status: Permanent Full-time
Closing Date: Open until filled
HALO is seeking a motivated
R&D Engineer to assist in optimizing our telemonitoring devices and software. This role offers hands-on experience in hardware diagnostics, system integration, software development and collaboration with cross-functional teams to ensure seamless deployment of our devices and software.
Key Responsibilities:Software Development & Upgrades- Design and implement firmware and software updates for telemonitoring devices, ensuring seamless integration with healthcare systems.
- Develop and maintain the telemonitoring observation software, enabling real-time video, audio, and sensor data visualization for healthcare providers.
- Optimize video and audio streaming protocols to improve performance and reduce latency.
- Enhance user interface (UI) and data dashboards to improve patient monitoring and usability for clinicians.
- Improve data synchronization between telemonitoring devices and cloud-based health record systems.
- Ensure compliance with medical data privacy and security regulations (HIPAA, GDPR).
- Develop diagnostic and self-recovery mechanisms to detect and resolve software anomalies automatically.
Customer Support & Device Deployment- Act as the primary point of contact for customers, liaising with healthcare staff and technicians to ensure smooth deployment and support.
- Assist in the installation and deployment of telemonitoring devices in healthcare facilities.
- Provide technical support to healthcare staff and technicians for troubleshooting and device optimization.
- Document common issues and solutions to enhance support efficiency and improve device reliability.
Data-Driven Insights & Continuous Improvement- Analyze device performance and usage data to identify areas for improvement and suggest optimizations.
- Gather feedback from healthcare professionals to inform hardware improvements and future iterations.
- Create reports on device functionality, uptime, and user experience to support product refinement.
Collaboration & Coordination- Work closely with engineering, IT, and clinical teams to ensure telemonitoring solutions meet the needs of healthcare professionals.
- Communicate customer feedback and technical challenges to internal product and hardware teams.
- Assist in developing case studies highlighting successful implementations and improvements.
Customer Satisfaction & Retention- Conduct routine check-ins with healthcare teams to assess device performance and address any concerns.
- Proactively identify opportunities to improve hardware reliability and ease of use.
- Ensure high levels of customer satisfaction by providing excellent technical support and troubleshooting assistance
Hardware Assembly & Troubleshooting- Assemble, test, and troubleshoot telemonitoring hardware including sensors, microcontrollers, and wireless communication modules.
- Diagnose and resolve hardware and connectivity issues to ensure device reliability and optimal performance in clinical settings.
- Work closely with engineers to analyze device failures, suggest improvements, and implement corrective actions.
- Support firmware updates, sensor calibration, and hardware validation testing.
Hardware Design- Design and develop telemonitoring hardware, including sensor integration, PCB layout, and power management solutions.
- Collaborate with engineers to define hardware architecture and ensure seamless integration with software and communication systems.
- Evaluate and select electronic components to optimize device performance, power efficiency, and reliability.
- Conduct prototyping, testing, and validation to refine hardware designs before deployment.
- Work on firmware-hardware interactions, supporting calibration, debugging, and real-world performance testing.
- Maintain inventory of components and ensure proper quality control procedures
- Document test procedures, troubleshooting steps, and findings for future reference.
- Work closely with engineers to analyze device performance and suggest improvements.
Qualifications- Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Mechatronics, or a related field. Master's degree in a related field would be an asset.
- 2-3 years of professional experience.
- Familiarity with wireless communication protocols such as Bluetooth, WI-FI, is an asset.
- Ability to read schematics, wiring diagrams, and technical documentation.
- Strong analytical skills and a hands-on approach to problem solving.
- Excellent communication skills and ability to work in a team environment.
- Ability to assemble, test, and troubleshoot telemonitoring hardware, including sensors, microcontrollers, and wireless communication modules.
- Ability to diagnose and resolve hardware and connectivity issues to ensure device reliability.
- Ability to assist in firmware updates, sensor calibration, and hardware validation testing.
- Understanding of hardware design principles, including microcontrollers, FPGAs, DSPs, and PCB schematics.
- Ability to support field technicians and engineers in deploying devices in real-world environments.
Additional InformationWhat We Offer:- Real-world experience in the fast-growing field of telehealth and remote patient monitoring.
- Hands-on exposure to hardware debugging, system integration, and product development.
- Opportunity to work with experienced engineers and gain industry insights.
- A collaborative and supportive work environment where innovation is encouraged.
Join us in shaping the future of healthcare technology!
