Job DescriptionJoin our team as a Quant Analytics Manager and lead initiatives that enhance customer experiences and optimize operating expenses. This role offers career growth and the opportunity to develop innovative strategies and advanced analytics solutions.
As a Quant Analytics Manager in the Voice Product Analytics within Voice Product Analytics team, you will lead initiatives focused on improving the customer experience and reducing operating expenses for product groups. You will be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing, and delivering presentations of findings. You will derive insights about our customer's journeys, develop and implement innovative strategies and advanced analytics solutions, then tell the story in an effective manner.
Collaborate across functions and LOBs to drive analytics and insights, leveraging a variety of analytical applications to interpret trends and patterns in complex data sets. Mentor and develop a small team of both onshore and offshore associates.
Job Responsibilities:- Lead partnerships with our product groups to build understanding of business drivers and underlying data.
- Structure and lead execution of KPIs, trend analysis, dashboards, and analyses including segmentations, optimizations, and other techniques to improve business performance.
- Collaborate across functions and LOBs to drive Analytics and Insights.
- Import, clean, transform, and validate data from multiple sources in preparation for analytics.
- Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points.
- Contribute to business cases, construct A|B test designs, and identify populations for pilot programs; Analyze program performance and derive insights to help inform future customer strategies.
- Leverage a variety of analytical applications (SQL, R, Python, Alteryx, Tableau, Adobe Analytics etc.) to describe, analyze, and interpret trends and patterns in complex data sets.
- Prepare and deliver presentations summarizing insights and conclusions that remove the noise from data and highlight useful information, allowing leadership to make evidence-based decisions.
- Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teams.
- Mentor and develop a small team of both onshore and offshore associates.
Required Qualifications, Capabilities, and Skills:- 7+ years of experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
- Bachelor's degree in a quantitative or related field.
- Skilled using SQL, Python, Alteryx, Tableau, and Adobe Analytics.
- Self-sufficiency in querying and extracting data from Enterprise databases.
- Robust analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Have a demonstrated ability to think both independently and collaboratively to implement creative solutions that solve business problems, being diligent in the detail while maintaining focus on broader purpose and business objectives.
Preferred Qualifications, Capabilities, and Skills:- Master's degree and/or PhD in relevant field preferred.
- Proven experience in management and leadership, demonstrating strong team-leading abilities.
- Experience with Machine Learning, AI, and Cloud environments (AWS, Snowflake) preferred.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
