Job DescriptionUse your analytical skills and business knowledge to identify opportunities to improve our customer's experience and reduce cost of loan servicing!
As a Quant Analytics Lead on the Home Lending Servicing Data & Analytics Team, you will collaborate with stakeholders in the Home Lending division in formulating quantifiable goals and developing strategies and experimentation to achieve these goals. You will lead execution of KPIs, trend analysis, dashboards and analyses including segmentations, optimizations, and other techniques to improve business function performance, new product development and better customer experience.
Job Responsibilities:- Synthesize data from different sources to identify meaningful trends and patterns that will help mortgage operations improve the overall customer experience.
- Perform data discovery work to manipulate and analyze complex, high-volume, high-dimensionality data from varying sources to help develop various types of data-driven Home Lending products/initiatives.
- Work closely with business partners to help identify opportunities to improve operations and employee efficiency.
- Convert data to actionable insights and leverage data visualization tools to effectively tell a story.
- Extract data from various sources using SQL queries.
- Identify opportunities with AI and Large Language Models (LLM) to improve processes within Data & Analytics
- Work directly with business partners across multiple channels to evaluate needs, develop end-to-end solutions, and implement those solutions within budget, control requirements, and Service level agreements.
- Collaborate with IT groups to design infrastructure.
Required qualifications, capabilities, and skills:- Bachelor's degree in a quantitative, analytical, or related field
- 5+ years of experience in an advanced analytics role
- Strong SQL knowledge, including complex queries, stored procedures, etc
- Experience with relational databases and query optimization to pull and summarize large datasets with focus on efficiency.
- Capable of defining metrics, evaluating results, drawing conclusions and insights to design and recommend system or process improvements.
- Critical and analytical thinking with a data-oriented mindset
- Ability to develop advanced data visualization and presentations.
- Excellent written and verbal communication skills
- Understanding of Mortgage Servicing and Default operations
Preferred qualifications, capabilities, and skills:- Advanced analytics experience, with preferred knowledge in one or more of these tools: Power BI, Tableau, Python, Alteryx
- Functional industry experience in operations, marketing, credit/risk, or finance
- Prior experience leading data or analytic projects. Leading prior teams is preferred.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
