Key Responsibilities
• Support execution of change management strategies aligned to Quality transformation goals.
• Develop and deliver stakeholder engagement and communication plans in partnership with program and communications teams.
• Execute readiness assessments and track adoption metrics; identify risks and support mitigation actions.
• Coordinate and support site-level change activities, including APOs, GPOs, and Deployment Leads.
• Develop communication materials, training support assets, and stakeholder-facing content.
• Facilitate workshops, meetings, and feedback sessions to support alignment and adoption.
• Support change network activation and ongoing engagement across impacted sites.
• Apply structured OCM methodologies and tools to ensure consistent execution across initiatives

Quals--
The Organizational Change Management (OCM) Contractor (Manager Level) supports the Quality Transformation Office (QTO) in driving adoption and readiness across transformation initiatives. This role focuses on executing change strategies, coordinating stakeholder engagement, and delivering practical OCM activities to enable successful deployment at the program and site levels.
Scope of Work
• Focus on execution and delivery of OCM activities across one or more transformation initiatives.
• Work under the Senior Director of OCM to operationalize OCM enterprise strategies.
• Provide on-the-ground support for change readiness, communications, and stakeholder coordination.
Basic Qualifications
• Bachelor's degree in Business, Communications, Organizational Development, or related field.
• 5-8+ years of experience in change management, communications, or consulting.
• Experience supporting large-scale transformation initiatives.
• Experience in stakeholder engagement, communications development, and readiness planning.
• Strong facilitation, communication, and organizational skills.
• Workshop facilitation skills
Preferred Qualifications
• Experience in pharmaceutical or regulated environments.
• Familiarity with change management methodologies (e.g. ADKAR, Kotter's 8 Steps, Kurt Lewin's).
• Experience supporting digital or process transformation programs.
• Ability to work in matrixed, global environments.
• Experience supporting training and communication deployment at scale.
• Experience with VEEVA implementation for QMS, Complaints, QMS
• Experience with organizational transitions from paper records to electronic.

Preferred Tools Experience
• OCM Tools - Prosci, Matae, Tigerhall
• Project Management Tools - Microsoft Project, Monday.com, Smartsheets, Jira, Airtable
• Communications Tools - MS Outlook, Polite Mail, Staffbase
• Website building Tools - SharePoint, Canva
• Training and Video Development: Articulate, Adobe Captivate, Vyond
Work Style & Expectations
• Ability to operate with agility in a fast-paced transformation environment.
• Strong collaboration across cross-functional teams and leadership levels.
• Execution-focused with attention to detail and outcomes.
• Ability to translate strategy into practical, actionable deliverables.