West Pharmaceutical Services, Inc

Quality Transformation Lead

West Pharmaceutical Services, Inc$100K — $130K *
Exton, PA 19341In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a Science-related field, Chemistry, Biology, or Engineering required.
  • Minimum 5 years in Continuous Improvement/Operational Excellence roles.
  • 5+ years in a pharmaceutical or medical device environment; 2+ years in Quality roles.
  • Preferred Lean Six Sigma Green/Black Belt certification and PMP certification.
  • Deep knowledge of quality processes such as CAPA, complaint management, and risk management.

Responsibilities

  • Develop current-state process maps and define problems with measurable improvements.
  • Conduct stakeholder analysis and devise communication plans.
  • Assemble business cases and seek funding through standard processes.
  • Create and maintain multi-phased project plans with resource allocations.
  • Lead cross-functional design of processes, including risk mitigation and KPI development.
  • Integrate processes into existing Quality Management System (QMS) standards.
  • Establish governance structures to support solutions and execute hand-offs with process owners.

Benefits

  • Opportunity to lead global efficiency programs.
  • Work hybrid, requiring onsite presence at least 3 days a week.
  • Engage in transformative projects that influence enterprise standards.
  • Potential to work independently and grow technical knowledge.
  • Develop communications and project management skills with diverse stakeholders.
Full Job Description
This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week

Job Summary

The Quality Transformation Lead will lead transformative global efficiency programs. This position will evaluate process capability within quality, identify waste/redundancy, create business cases to change, and lead the development/deployment of the improvement. Individuals in this position will be change agents that influence enterprise operating models and standards.

Essential Duties and Responsibilities

  • Development of current-state process maps, problem definition, and measurable improvements.
  • Conduct stakeholder analysis and formulate communication plans to create a shared need.
  • Assemble a tangible business case and seek funding through standard review process.
  • Develop and maintain a multi-phased project and resource plan.
  • Present program status updates to executive champions.
  • Lead a cross-functional process design including risk mitigation, KPI's, user requirements/user acceptance criteria, and standard work.
  • Integrate process into existing QMS standards.
  • Responsible for assembling a project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project.
  • Lead the identification, assessment, monitoring, and closure of project risks throughout the project lifecycle.
  • Measure project plans, budget, and resource allocation to deliver solution as expected.
  • Create and release training that supports the solution.
  • Establish a support network and governance structure to implement and maintain the solution.
  • Identify and coordinate with related process changes across the organization to maintain standard enterprise solutions.
  • Execute seamless hand-offs of newly designed process with global process owners and supporting teams.
  • All other duties as required.


Additional Responsibilities

  • Works independently with minimal guidance.
  • Develops technical knowledge, requires working knowledge and experience in project management.
  • Manages single workstreams locally/globally and may work across multiple workstreams.
  • Maintain clear communication paths with stakeholders.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance.


Education

  • Bachelor's Degree Science related field, Chemistry, Biology, engineering required or equivalent experience


Work Experience

  • Minimum 5 years' in Contrinuous Improvement / Operational Excellence.
  • Minimum of 5 years' experience in pharmaceutical or medical device environment; minimum 2 years' experience in a Quality role.


Preferred Knowledge, Skills and Abilities

  • Deep knowledge of quality processes such as CAPA, complaint management, risk management, root cause analysis, statistical sampling plans, FMEA/Fault Tree Analysis, Design Optimization using DOE, Hardware Reliability, Software Reliability, and Design Controls including Design Verification/Validation.
  • Knowledge of ISO 9001:2015, ISO 13485, 21 CFR 820, 21 CFR 210 & 211, cGMP, cGLP, MDR.
  • Work independently and in a team environment. Experience navigating matrix/global organizations.
  • Demonstrated enterprise-level deployment experience.
  • Ability to convey innovativeness in a clear/structured way when proposing alternate solutions for process improvement.
  • Leverage data to identify root cause and to measure improvements.
  • Experience with SAP, data analytics dashboards, data governance, process automation, and Digital QMS is preferred.


License and Certifications

  • Lean Six Sigma Green Belt or Black Belt certification preferred.
  • PMP certification preferred.
  • ASQ CQE certification desirable.


Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
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About West Pharmaceutical Services, Inc

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2019 net sales of $1.84 billion reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world.
Learn more about West Pharmaceutical Services, Inc
Size
10,065 employees
Market Cap
$17.5 billion
Industry
Net Income
$346.2 million
Founded
1923
5 Year Trend
+13.4%
Revenue
$2.1 billion
NASDAQ

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