SummaryThe Quality Systems Specialist is responsible for supporting the development, implementation, maintenance, and continuous improvement of the company's Quality Management System (QMS) in alignment with business requirements and ISO 9001:2015 standards. This role leads quality system initiatives, internal and external audit activities, quality performance reporting, and systematic problem-solving efforts across multiple locations. Working collaboratively across functions and business units, the Quality Systems Specialist uses data, technical expertise, and influence to strengthen processes, drive corrective actions, and promote consistent quality practices throughout the organization.
Duties and Responsibilities- Lead the implementation, maintenance, and continuous improvement of the corporate Quality Management System, including QMS changes, documentation, corrective and preventive actions, and alignment with ISO 9001:2015 requirements
- Develop and execute the corporate audit strategy, including planning, conducting, documenting, and following up on internal system and process audits and coordinating external registrar and customer audits
- Partner with Site Quality Managers and cross-functional stakeholders to identify process gaps, facilitate problem-solving, implement systematic improvements, and promote consistent quality practices across locations
- Develop, administer, analyze, and report corporate quality metrics and management review information to evaluate process performance, identify trends, and prioritize improvement opportunities
- Build organizational auditing capability by training, developing, and supporting internal auditors and providing guidance on quality systems, auditing practices, and continuous improvement methodologies
- Support corporate quality initiatives, including supplier qualification activities, employee QMS education, and other programs designed to strengthen quality performance and compliance
- Facilitate cross-functional and multi-location teams in developing, reviewing, and improving QMS processes, procedures, and documentation
- Lead internal system and process audits from preparation through execution, reporting, corrective action follow-up, and closure
- Coordinate process audit activities with Site Quality Managers to support consistency between formal audit programs and ongoing process monitoring
- Monitor improvement initiatives and establish appropriate measures to evaluate effectiveness and sustained performance
- Prepare management review data, presentations, reports, and other quality-related information for leadership
- Analyze quality and process performance data to identify trends, risks, improvement priorities, and educational needs
- Coach employees and stakeholders in structured problem-solving and continuous improvement methodologies
- Support supplier qualification activities and other quality assurance initiatives as needed
- Develop and deliver introductory QMS education for new employees
- Maintain current knowledge of applicable quality standards, auditing practices, and industry developments, including ISO 9001 requirements
Education and Experience- Bachelor's degree in Project Management, Business, Engineering, or another related discipline preferred
- Minimum of three years of relevant experience in quality systems, manufacturing, quality engineering, or a related technical environment
- Demonstrated experience working with ISO 9001:2015 Quality Management Systems
- Experience conducting internal system and process audits, preferably serving as a lead auditor
- Experience with supplier quality management, statistical analysis, structured problem-solving, control plans/FMEA, and continuous improvement methodologies
- ISO 9001:2015 Lead Auditor certification preferred
Knowledge, Skills, and Abilities- Strong knowledge of Quality Management Systems, ISO 9001:2015 requirements, auditing principles, and continuous improvement practices
- Demonstrated ability to lead initiatives and influence cross-functional teams without direct reporting authority
- Strong analytical and problem-solving skills with the ability to interpret quality and process data and translate findings into actionable improvements
- Effective interpersonal, facilitation, and collaboration skills with the ability to work across departments, locations, suppliers, customers, and organizational levels
- Strong written and verbal communication skills, including the ability to develop concise reports, presentations, procedures, and training materials
- Ability to teach, coach, and develop others in quality systems, auditing, problem-solving, and process improvement practices
- Proficiency with Microsoft Office Suite and applicable quality management databases and software
- Working knowledge of applicable inspection, testing, and measurement equipment used within a manufacturing environment
Pay TransparencyWe are committed to fair and transparent pay practices. Compensation for this position will be determined within the posted salary range based on factors such as candidate qualifications, relevant experience, internal equity, market competitiveness, skills, and certifications. For union-represented roles, pay is established by the applicable collective bargaining agreement.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
