Job Title: Quality Supervisor
Location: Cleveland, OH
Business Unit: Team Wendy, 17000 Saint Clair, Cleveland, OH 44110

Purpose of Position

The Quality Supervisor, as driver of execution and best practice, is responsible for leading the Quality Engineering team, ensuring that Quality is systematically, proactively, and collaboratively embedded into the Value Streams, whilst delivering against Quality initiatives and projects.

They develop and lead a high performing team, that delivers certainty into production through maintained workmanship standards and sustained feedback and training. Scrap, MRB, non-conformance, and in-process correction is monitored. Trends are reported. Problem areas are targeted and appropriate action is taken to ensure production goals are met. Risk to customer, product, schedule, or supply chain are escalated into Quality and Operations leadership. Customer complaints, corrective actions, improvement opportunities, and complex problem solving activities are lead. Quality standards and processes are standardized across Value Streams.

Role Purpose

• Lead, develop, and train a high performing Quality Team, including regular feedback, coaching, and counseling where necessary
• Scrap, MRB, Non-Conformance, and In-Process Correction is monitored and reported by Value Stream
• Departmental reporting (Lead tier 1 & 2, support tier 3)
• Deliver targeted improvement towards Scrap, MRB, Non-Conformance, and In-Process Correction by Value Stream
• Standardize quality standards and processes across Value Streams
• Lead Customer Complaints, Corrective & Preventative Action, and Root Cause Analysis resulting in sustainable Quality improvements
• Identify opportunities for Continuous Improvement
• Support and/or Lead Quality Kaizen
• Support New Product Introduction
• Safety observations are quickly communicated and escalated where necessary

Desired Skills

• Supervisory and/or leadership experience
• Strong statistical & analytical skills, and attention to detail
• Experience with statistical software such as SQC Pack or Minitabae
• Proficient in structured root cause analysis and problem-solving techniques
• Knowledge and experience with ISO-9000 Quality Management Systems and supplier, process, and internal audit
• Knowledge of DFMEA, PFMEA, PPAP
• Knowledge of measurement, inspection, testing and calibration methods, including experience with Gage R&R
• Excellent written and verbal communication skills, and ability to deliver in fast paced and changing manufacturing environment
• Extensive use of Microsoft Office applications such as outlook, teams, word, excel and power point is required

Required Qualifications

• Minimum of a bachelor's degree in engineering or similar field
• ASQ Certified Quality Engineer or Certified Manager of Quality certification preferred
• ASQ Six Sigma Green belt or above preferred
• ASQ Certified Quality Auditor preferred
• Or relevant industrial experience

What we offer

• Flexible Schedule
• Competitive Compensation Package
• Medical, Dental, Vision Insurance
• 401k Matching
• Tuition Reimbursement
• Learning and Development Initiatives

Internal Relationships:

Maintenance Team; Operations/Production Department; Facilities Management; Safety and Compliance Department; Engineering and Technical Support; Human Resources (HR); Procurement and Supply Chain; Finance and Budgeting; Senior Management.

External Relationships:

Vendors and Suppliers; Contractors; Regulatory Agencies; Industry Associations; Emergency Services; Consultants; Customers or Clients; Local Community.

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the job requirements, management reserved the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.

To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).

The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election.

Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).

The anticipated salary range for candidates who will work in Cleveland, OH is $78,000 to $98,000 Annually The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, type and years of experience within the industry, education, etc.