Develops relationships with Toyota Engineers and Management & monitors the status of warranty issues in order to prevent critical issues/recalls. Reports to TRAM Quality and Tokai Rika Japan Quality on Warranty claims, recovery, and distribution of warranty parts for investigation. Takes the lead role in analyzing, solving and reporting Toyota-related warranty issues in North America at Toyota Motor Sales with quality engineers from Toyota Motor Company, its North American subsidiaries, and the Tokai Rika Group companies. Functions as the information source for the customer when warranty issues occur, performing investigations, providing resolutions, and documenting all issues. This position acts as the sole interface to the customer for the Tokai Rika Group.
Duties- Investigate, resolve and document all warranty issues in North America (50-75% TRAM Group parts for NA vehicles and 25-50% TRJ parts for Japan build vehicles).
- Work with customer's quality related parties, such as Quality and Management
- Investigate and research
- Gather necessary data and documentation
- Perform function testing checks on parts @ TMMNA
- Observe testing of failed product
- Understand & explain countermeasures taken
- Follow-up & track resolutions
- Create technical reports
- Report actions taken to correct warranty issues
- Resolve quality problems at customer facilities as necessary
- Utilize Toyota quality software systems to stay current with warranty issues & potential critical issues/recalls.
- Act as liaison between TRJ, TRAM NA locations and customer:
- Act as information source for customer and the Tokai Rika Group
- Coordinate meetings
- Create and relay back quality issue documentation and technical reports
- Review and distribute Field Technical Reports
- Strengthen and establish relationships with the customer
- Assist Tokai Rika Group Quality group in development of special projects:
- Participate in Cost share activities: support NTF investigations and in-vehicle retrofit.
- Work in conjunction with Tokai Rika Group Quality departments
- Create, revise and execute Continuous Improvement projects
- Support warranty issues at supplier. TRAM Quality Engineer is the primary person responsible, QRE to travel with TRAM Engineer as needed and assist by providing follow up visits.
- Work on any other assigned projects as needed
- Accurately document all meetings, schedules & attendance by:
- Maintaining and submitting reports to Quality management team of TRJ and TRAM on customer's quality activities and meetings.
- Informing customer and TRJ and TRAM Quality management immediately of his/her absence away from customer
Requirements- 3 + year work experience in the field quality
- Excellent communication skills: technical, verbal, and written
- Ability to train quickly with new products/commodities
- Excellent analytical and logical problem solving skills
- Basic knowledge of manufacturing technologies & systems
- Basic knowledge of production equipment & machinery
- Knowledge of quality test protocols, materials, and procedures
- Demonstrated use of engineering statistics, must be able to read specs & drawings
